Housekeeping Manager NE

Remington Hospitality•Grapevine, TX

3d•Onsite

About The Position

The Housekeeping Manager directs the housekeeping team and oversees daily housekeeping and in-house laundry operations. The role coordinates staffing and daily work to ensure guest rooms and public areas are cleaned to quality standards, maintains supplies and equipment, and manages routine projects and maintenance follow-up. The manager also handles staff hiring, training, coaching, and performance matters; participates in department and property meetings; oversees key issuance and Lost and Found; and prepares the department budget and weekly payroll forecasts in conjunction with the General Manager. The position requires a high work ethic, self-initiative, reliable attendance, attention to detail, and the ability to complete assignments despite interruptions. The manager must use arithmetic for timecards and inventory, operate a computer efficiently, and maintain positive relationships while protecting staff and guest confidentiality. Work schedules may vary to reflect property business needs. This is described as an in-office role. Physical requirements include working in a standard office environment, sitting at a desk and using a computer for prolonged periods, occasional standing and walking, frequent keyboarding and other fine motor tasks, and occasional bending, reaching, or carrying. The role may require lifting or moving 10–25 pounds. Effective verbal and written communication, visual ability to work with screens and printed materials, and the ability to hear and participate in conversations and meetings are also required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High work ethic and self-initiative.
Regular attendance according to established guidelines.
Ability to work varying schedules to reflect the property's business needs.
Ability to maintain focus, complete assignments on time, and work despite frequent interruptions.
Ability to use arithmetic to complete timecards and conduct inventory.
Ability to understand and efficiently operate a computer.
Ability to maintain excellent relationships with staff and preserve staff and guest confidentiality.
Ability to work in a standard office environment and sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Ability to communicate effectively verbally and in writing.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Schedule, evaluate, and direct housekeeping associates, including room attendants, house aides, floor supervisors, and laundry associates.
Coach and counsel associates and provide disciplinary action when necessary.
Coordinate daily activities and plan staffing for cleaning guest rooms and public areas.
Review the Manager on Duty log and follow up as needed.
Inspect guest rooms and public areas daily to ensure compliance with the quality assurance program.
Maintain sufficient inventory of supplies and cleaning materials.
Supervise daily housekeeping and in-house laundry operations.
Interview, hire, and train new housekeeping team members.
Follow up to ensure routine projects, including carpet shampooing, wall-washing, and mattress rotations, are completed.
Provide associates with the tools needed to perform their jobs.
Participate in and lead department meetings, weekly staff meetings, rooms team meetings, monthly housekeeping supply inventories, safety committee meetings, and the property Manager on Duty program, as appropriate.
Report maintenance problems promptly and follow up on repairs.
Ensure key issuance procedures are followed to safeguard hotel and guest security.
Take responsibility for the hotel Lost and Found department.
Produce and approve the Housekeeping Department budget and weekly payroll forecasts in conjunction with the General Manager.
Perform other duties as assigned.