Housekeeping Manager NE

Remington Hotels•Grapevine, TX

2d•Onsite

About The Position

The Housekeeping Manager supervises the daily operations of the housekeeping department and in-house laundry. The role schedules, evaluates, directs, coaches, and counsels housekeeping associates, and is responsible for interviewing, hiring, and training new team members. The manager coordinates daily activities and staffing to ensure guest rooms and public areas are cleaned, and inspects those areas to support the property’s quality assurance program. The manager maintains supplies and cleaning materials, ensures routine projects are completed, provides associates with necessary tools, reports maintenance issues and follows up on repairs, and oversees key issuance and the hotel Lost and Found department. The role also participates in department and property meetings, and prepares and approves the housekeeping budget and weekly payroll forecasts in conjunction with the General Manager. Other duties may be assigned. This is an in-office role in a standard office environment. Work involves prolonged sitting at a desk and computer, occasional standing and walking, frequent fine motor activity, and occasional bending, reaching, or carrying items. The position may require working varying schedules to reflect the property’s business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

High work ethic and self-initiative.
Regular attendance according to established guidelines.
Ability to work varying schedules to reflect the business needs of the property.
Ability to maintain focus and attention to tasks and complete assignments on time despite frequent interruptions.
Ability to use arithmetic to accurately complete time cards and conduct inventory.
Ability to understand and efficiently operate a computer.
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
Ability to work in a standard office environment.
Ability to sit for prolonged periods and work on a computer for 6–8 hours a day.
Frequent fine motor skills, including using hands and fingers for keyboarding or typing, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Schedule, evaluate, and direct housekeeping associates, including room attendants, house aides, floor supervisors, and laundry associates.
Coach and counsel associates and provide disciplinary action when necessary.
Coordinate daily activities and plan staffing to clean guest rooms and public areas.
Review the Manager on Duty log and follow up as needed.
Inspect guest rooms and public areas daily to ensure the quality assurance program is followed.
Maintain sufficient inventory of supplies and cleaning materials.
Supervise the daily operation of housekeeping and in-house laundry.
Interview, hire, and train new housekeeping team members.
Follow up to ensure routine projects, such as carpet shampooing, wall washing, and mattress rotations, are completed.
Provide associates with the tools they need to perform their jobs.
Participate in and lead, when appropriate, department meetings, weekly staff meetings, rooms team meetings, monthly housekeeping supply inventory, safety committee meetings, and the property Manager on Duty program.
Promptly report maintenance problems and follow up on repairs.
Ensure the key issuance procedure is followed to safeguard hotel and guest security.
Take responsibility for the hotel Lost and Found department.
Produce and approve the Housekeeping Department budget and weekly payroll forecasts in conjunction with the General Manager.
Perform other duties as assigned.