Housekeeping Manager

The New Yorker Hotel • New York, NY

7d • $66,300 - $77,000

About The Position

The Housekeeping Manager is responsible for ensuring the Housekeeping Department operates in an attentive, friendly, efficient, and courteous manner. The role provides guests with quality service and a clean, safe environment while managing expenses and maximizing service levels. The manager supervises and develops housekeeping personnel, oversees room and public-area cleanliness, coordinates supplies, schedules, inventories, maintenance follow-up, and supports guest satisfaction and hotel operating standards.

Requirements

• At least 2 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree, or a 2-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Proficiency in Windows and company-approved spreadsheet and word-processing applications.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to attend required meetings and trainings and participate in M.O.D. coverage as required.
• Ability to maintain regular attendance according to hotel scheduling needs.
• Ability to meet the physical demands of medium work: exerting up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Long hours are sometimes required.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Respond to guest requests, problems, complaints, and accidents, and follow up to ensure satisfaction.
• Motivate, coach, counsel, train, and discipline Housekeeping personnel in accordance with Highgate Hotel SOPs.
• Maintain scheduled cleaning programs and detailed checklists; ensure guest rooms, public areas, and back-of-house areas meet hotel standards.
• Assist with housekeeping equipment, risk-management compliance, emergency procedures, and the safe handling of related information and materials.
• Manage large guestroom turns, group check-in and check-out days, and departmental opening and closing procedures.
• Conduct interviews as required and follow hiring procedures.
• Inspect rooms daily, inspect some rooms with supervisors, and assist the Director of Housekeeping with VIP room inspections.
• Order and maintain housekeeping and laundry supplies and amenities; assist with monthly and quarterly inventories.
• Monitor engineering work orders and follow up to ensure completion.
• Conduct pre-shift meetings and provide training at staff meetings on a rotational basis.
• Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
• Assist with reviewing staff hours for payroll and preparing employee schedules based on forecasts, budgets, and productivity requirements.
• Maintain purchase order, invoice-vouchering, checkbook-accounting, filing, documentation, and reporting procedures.
• Maintain professional relationships and open communication with managers, employees, and other departments; maintain constant communication with Guest Services.
• Implement hotel policies and house rules, ensure staff competency sign-offs, and promote housekeeping's contribution to guest-service and audit scores.
• Operate pagers, radios, telephones, and computer systems professionally to communicate and report or verify room status.
• Monitor out-of-order, out-of-service, discrepant, and show rooms, as well as special requests, VIPs, and special-needs rooms.
• Maintain Lost and Found procedures, key control, guest privacy and security, and the housekeeping log and Guest Request log.
• Record valet laundry and check incoming laundry to ensure all items have been returned.
• Store, secure, and issue supplies as needed, and ensure regular maintenance and cleaning projects are completed biannually.
• Attend weekly staff meetings, required hotel meetings and trainings, and participate in M.O.D. coverage as required.
• Maintain regular attendance and high standards of personal appearance and grooming, and contribute to productivity and problem-solving.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed