Housekeeping Lead Supervisor (Housekeeping Assistant Manager)

Sundance Mountain Resort•Provo, UT

48d•Onsite

About The Position

Ensures services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas are executed according to resort standards.

Requirements

High school diploma or general education degree (GED); or one to three years' related experience and/or training; or equivalent combination of education and experience.
Must possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be 21 years of age or older.

Responsibilities

Supervise all employees in assigned sections.
Responsible for Homeowner checks.
Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
Perform homeowner inspections before arrival of all homeowners.
Perform random quality inspections on vacant rooms and stayovers.
Inspect all checkouts in assigned sections.
Ensure all closets and storage areas are clean and stocked.
Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked; ie: clean robes, slippers, folder, and magazines, guest supplies.
Inspect housepersons' work in assigned areas; ensuring cleanliness is maintained and garbage and linen are picked up every two hours.
Safely transport housekeepers to designated areas in a timely manner.
Ensure units are cleaned to the Sundance standard in the proper amount of time.
Train housekeepers on efficiencies used to meet cleanliness standards.
Report missing / broken items in the units.
Replace dishes in the units.
Ensure housekeepers take all cleaning tools needed for the day.
Ensure housekeepers follow our recycling program.
Train, document, and follow up on standards of the week.
Change status of cleaned rooms via phone and computer.
Communicate problems and requests in need of attention to other departments in a timely manner.
Delegate work evenly to room attendants and horseperson's in assigned section.
Assist in keeping housekeeping office clean and organized.
Ensure cleanliness and maintenance of Sundance vehicles.
Ensure all checkout rooms are cleaned by 4:00 PM, and then call the Housekeeping Manager for more assignments.
Ensure each employee is wearing a neat and complete uniform including nametag in compliance with Sundance and Housekeeping appearance policies.
Make sure all keys and radios checked out have been returned to safety.
Assess housekeeping inventory daily, order products when necessary.
Conduct written inventory once monthly.
Conduct employee reviews once per quarter.
Maintain the stock of housekeeping equipment and make orders when necessary.
Track spending in housekeeping checkbook.
Communicate with other departments as needed to elevate guest experience or problem solve.
Conduct new employee interviews and process new hire paperwork.
Directly supervises around 40-80 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.