Assistant Housekeeping Supervisor

Sunridge Hotel Group•Thatcher, AZ

22h

About The Position

The Assistant Housekeeping Supervisor supports the daily operations of the Housekeeping Department, ensuring cleanliness, brand standards, and guest satisfaction are consistently maintained. The role assists with supervising staff, coordinating daily operations, and maintaining efficient departmental procedures. It works closely with the General Manager, Assistant General Manager, and Executive Housekeeper.

Requirements

Demonstrated ability to guide employees, set expectations, and maintain accountability.
Ability to identify challenges and develop practical solutions.
Ability to handle guest concerns professionally and prioritize guest satisfaction.
Excellent verbal and written communication skills.
Proficiency in Google Apps and comfort using Microsoft Office, email, and computer navigation.
Willingness and ability to learn hotel operating systems.
Ability to recognize what needs attention and take action without constant direction.
Ability to think quickly and adjust to changing priorities and staffing needs.
Reliability, punctuality, flexibility, and commitment to completing responsibilities.
Ability to maintain confidentiality, demonstrate respect, and set a positive example.
Attention to detail and ability to maintain high quality standards.
Ability to accept feedback, follow management expectations, and complete assigned tasks.

Responsibilities

Assist in supervising daily housekeeping activities and ensure assigned duties are completed.
Train, coach, and mentor housekeeping staff on hotel procedures, safety, and brand standards.
Conduct inspections of guest rooms, including stayovers, checkouts, and deep cleans.
Distribute room assignments, keys, and daily task lists.
Assist with scheduling, coordinating coverage, and filling operational gaps as needed, including weekends.
Address guest concerns related to housekeeping and work toward timely resolutions.
Assist with interviewing and onboarding new employees.
Monitor linen, cleaning supplies, and guest room inventory.
Identify maintenance issues, communicate repair requests to Maintenance, and follow up on completion.
Complete follow-up inspections to ensure rooms are clean and ready for guests.
Develop and maintain departmental checklists, procedures, and organizational systems.
Use Google Apps, Microsoft Office, email, and hotel software to complete administrative responsibilities.
Maintain inspection records, inventory logs, and required documentation.
Manage lost and found according to hotel procedures.
Assist with housekeeping duties when operationally necessary.
Perform other duties as assigned by management.