Assistant Housekeeping Supervisor

Highgate Hotels•Rochester, NY

13d•Onsite

About The Position

The Assistant Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Supervisor’s duties in their absence. The role helps ensure guest satisfaction and housekeeping standards by overseeing room attendants, inspecting rooms and work areas, coordinating assignments, maintaining records and key control, and following up on maintenance needs. The supervisor also assists with staff training and performance improvement.

Requirements

High school diploma or equivalent required.
Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels.
Must be able to listen to, understand, and clarify concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be effective at anticipating, preventing, identifying, and solving problems.
Must be able to understand and apply complex information and data from various sources.
Must be able to cross-train in other hotel-related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative by anticipating guest or operational needs.
Must maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Nice To Haves

Two to three years of progressive experience in a hotel or related field preferred.
College coursework in a related field is helpful.
Previous supervisory responsibility preferred.

Responsibilities

Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect VIP rooms and report their availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
Maintain key control and handle Lost and Found items according to standards.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Carry an active pager or radio to stay in contact with the Front Office and/or Engineering throughout the shift.
Report the progress of out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager according to standards.
Initiate repair and maintenance work orders, forward them to Engineering, and follow up until completion.
Assist with training Housekeeping staff.
Ensure cleaning projects are completed biannually.
Ensure overall guest satisfaction.
Conduct room inspections and retrain housekeepers to improve performance and correct deficiencies.
Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
Identify problem areas, assist in implementing solutions, handle problems effectively, and perform other duties requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law