Housekeeping Inspector

Highgate Hotels•Las Vegas, NV

8d•Onsite

About The Position

The Housekeeping Inspector/Inspectress oversees the cleaning of guestrooms by housekeeping staff and ensures rooms meet established cleanliness standards and are ready on time for guest accommodations. The role coordinates room inspections and corrections, housekeeping assignments, staff training, maintenance follow-up, and communication with Guest Services and other hotel departments. The position also supports guest satisfaction and hotel operating standards.

Requirements

High school diploma or equivalent required.
Ability to stand throughout the entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems effectively, including anticipating, preventing, identifying, and solving them.
Ability to understand and apply complex information and data from various sources to meet objectives.
Ability to maintain confidentiality and demonstrate initiative.
Ability to comply with hotel standards and regulations and maintain regular attendance as required by scheduling.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory responsibility preferred.

Responsibilities

Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Inspect assigned rooms daily to ensure cleanliness standards and productivity levels are met.
Notify Room Attendants of deficiencies, record them on the attendant’s board, and ensure corrections are made and re-inspected.
Complete, sign off, and submit daily assignment records to the Housekeeping Office.
Maintain key control.
Supervise Laundry employees when applicable.
Communicate with Guest Services about discrepant rooms and physically check rooms to determine status.
Handle lost-and-found items according to standards.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
Oversee daily duty assignments and ensure each Room Attendant and House Attendant has a work assignment.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Report progress on out-of-order rooms under Housekeeping Department supervision to the Guest Services Manager according to hotel standards.
Initiate repair and maintenance work orders and follow up until completion.
Oversee training of Room Attendants.
Ensure regular maintenance and cleaning projects are completed biannually.
Assist Housekeeping Management in preparing the Standard of the Week.
Monitor VIPs, special guests, and requests.
Ensure overall guest satisfaction.
Attend required hotel meetings and training; maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
Comply with hotel standards and regulations, support productivity, identify problem areas, and help implement solutions.
Anticipate, prevent, identify, and resolve problems; show initiative in anticipating guest or operational needs.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Perform other duties as requested by management and maintain a warm, friendly demeanor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law