FT Housekeeping Inspector

Desert Hospitality Management, LLC•Mesa, AZ

11d

About The Position

The Housekeeping Inspector inspects guest rooms after room attendants have finished cleaning to ensure rooms are thoroughly cleaned and meet brand standards. The role also involves inspecting public and back-of-house areas and laundry, and ensuring housekeeping attendants have appropriate inventory and supplies for guest rooms. The inspector maintains the lost-and-found policy and procedure, supports brand-specific programs, and helps ensure team members understand and implement those programs. The position contributes to workplace safety and emergency preparedness, provides friendly and service-oriented interactions with guests and team members, and performs other duties and attends or conducts training and meetings as requested by management. The role reports to the Executive Housekeeper and supervises housekeeping attendants performing guest-room cleaning, laundry, and supply-delivery functions.

Requirements

High school diploma or GED certification and equivalent work experience.
At least 3 years of hotel housekeeping or similar experience.
Clearly convey information and ideas orally and in writing.
Work effectively in stressful, high-pressure situations, particularly with upset guests or staff members.
Quickly and accurately evaluate and select among alternative courses of action.
Anticipate, prevent, identify, and solve workplace problems effectively.
Listen to, understand, and clarify concerns and issues raised by team members and guests.
Prioritize departmental functions to meet due dates and deadlines.
Ability to stand for long periods, sometimes for an entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Long hours may be required, including nights and weekends.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Inspect guest rooms after room attendants finish cleaning to verify thorough cleaning and compliance with brand standards.
Inspect public areas, back-of-house areas, and laundry.
Ensure appropriate inventory and supply of guest-room items for housekeeping attendants.
Maintain and monitor lost-and-found policy and procedures.
Know brand-specific programs and ensure team members understand and implement them.
Support the accident prevention program, including safety committee activities, education and enforcement, and communication of safety issues through department meetings.
Effectively manage emergencies, including fire, bomb threat, inclement weather, robbery, guest illness, or accident.
Approach guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in accordance with DHM standards and hotel scheduling needs.
Maintain high standards of personal appearance and grooming, including proper dress and nametag.
Comply with DHM standards and regulations to support safe and efficient hotel operations.
Perform duties and attend or conduct training and meetings as requested by management.
Supervise housekeeping attendants performing guest-room cleaning, laundry, and delivery of supplies.