Housekeeping Inspector - Centennial Plaza

Centennial Plaza•Gulfport, MS

1d•Onsite

About The Position

The Housekeeping Inspector ensures that guest rooms, public areas, and back-of-house spaces meet the resort’s cleanliness and quality standards. The role supports guest satisfaction by inspecting rooms and public spaces after cleaning, providing feedback to Room Attendants and Housemen, and assisting with training and quality control. The inspector verifies that linens, amenities, and supplies are properly stocked and arranged; identifies cleanliness, maintenance, or presentation issues; and ensures corrective action is completed before rooms are occupied. The role also supports guest requests and service recovery, monitors safety and compliance, documents inspection results, coordinates room readiness with the Front Desk, and works with Maintenance on repair needs. The inspector helps motivate and support the housekeeping team and may assist with cleaning or guest service during peak periods or staff shortages.

Requirements

Previous housekeeping experience is required, preferably in a hotel or resort environment.
Strong attention to detail and commitment to quality.
Excellent communication and leadership abilities.
Ability to train, motivate, and mentor staff.
Strong organizational and time management skills.
Knowledge of cleaning techniques, chemicals, and safety standards.
Proficiency in using inspection checklists and documentation tools.
Ability to stand and walk while inspecting rooms for extended periods.
Ability to lift, push, or pull up to 50 pounds.
Ability to bend, kneel, and reach to perform inspections.
Ability to visually assess cleanliness and maintenance details accurately.
Availability to work weekends, holidays, and varied shifts depending on occupancy levels.

Nice To Haves

Prior experience in a supervisory, lead, or inspection role is strongly preferred.

Responsibilities

Inspect guest rooms, suites, and public areas for cleanliness, presentation, and maintenance standards.
Verify linens, amenities, and supplies are properly stocked and arranged according to brand standards.
Identify deficiencies and ensure corrective action is taken before guests occupy rooms.
Conduct random and scheduled inspections to ensure consistent standards across the property.
Provide feedback and coaching to Room Attendants and Housemen.
Assist with onboarding and training new housekeeping staff on cleaning techniques, guest service, and safety procedures.
Ensure team members follow resort cleaning policies, safety standards, and brand expectations.
Participate in quality improvement initiatives and provide input on process enhancements.
Help ensure guest rooms and common areas meet or exceed guest expectations.
Assist with special guest requests and room preparation for VIPs or large groups.
Respond promptly and courteously to guest concerns and service recovery situations.
Promote excellence and hospitality within the housekeeping team.
Monitor staff compliance with safety regulations, chemical-handling procedures, and personal protective equipment requirements.
Check housekeeping carts, storage rooms, and equipment for safety and organization.
Report safety hazards, equipment issues, and maintenance needs promptly.
Maintain current knowledge of cleaning and sanitation protocols.
Communicate inspection results to the Executive Housekeeper or Housekeeping Supervisor daily.
Record inspection data and track staff performance trends.
Coordinate with the Front Desk to release clean rooms for occupancy in a timely manner.
Work with the Maintenance Department to report and follow up on repair needs.
Motivate and support the housekeeping team in meeting performance goals and maintaining morale.
Assist with scheduling and daily task assignments when needed.
Lead by example through professionalism, attention to detail, and commitment to resort standards.
Assist with cleaning or guest service tasks during peak periods or staff shortages.