Housekeeping Inspector - Centennial Plaza

Centennial Plaza•Gulfport, MS

1d•Onsite

About The Position

The Housekeeping Inspector ensures guest rooms, public areas, and back-of-house spaces meet the resort’s cleanliness and quality standards. The role supports guest satisfaction by inspecting rooms and public spaces after cleaning, providing feedback to Room Attendants and Housemen, and assisting with staff training and quality control. The inspector helps ensure guests experience a clean, comfortable, and welcoming environment. The position also supports guest service, safety and compliance, inspection documentation, coordination with the Front Desk and Maintenance Department, and the housekeeping team’s daily operations. The inspector may assist with cleaning or guest service tasks during peak periods or staff shortages.

Requirements

Previous housekeeping experience is required, preferably in a hotel or resort environment.
Strong attention to detail and commitment to quality.
Excellent communication and leadership abilities.
Ability to train, motivate, and mentor staff.
Strong organizational and time management skills.
Knowledge of cleaning techniques, chemicals, and safety standards.
Proficiency in using inspection checklists and documentation tools.
Ability to stand and walk and inspect rooms for extended periods.
Ability to lift, push, or pull up to 50 pounds.
Ability to bend, kneel, and reach to perform inspections.
Ability to visually assess cleanliness and maintenance details accurately.
Availability to work weekends, holidays, and varied shifts depending on occupancy levels.

Nice To Haves

Prior experience in a supervisory, lead, or inspection role is strongly preferred.

Responsibilities

Inspect guest rooms, suites, and public areas for cleanliness, presentation, and maintenance standards.
Verify linens, amenities, and supplies are stocked and arranged according to brand standards.
Identify deficiencies and ensure corrective action is taken before guests occupy rooms.
Conduct random and scheduled inspections to maintain consistency across the property.
Coach Room Attendants and Housemen on cleaning and presentation standards.
Assist with onboarding and training housekeeping staff in cleaning techniques, guest service, and safety procedures.
Ensure team members follow resort cleaning policies, safety standards, and brand expectations.
Participate in quality improvement initiatives and provide input on process enhancements.
Help ensure guest rooms and common areas meet or exceed guest expectations.
Assist with special guest requests and room preparation for VIPs or large groups.
Respond professionally and courteously to guest concerns and service recovery situations.
Promote a culture of excellence and hospitality within the housekeeping team.
Ensure staff follow safety regulations, handle chemicals properly, and use personal protective equipment.
Check housekeeping carts, storage rooms, and equipment for safety and organization.
Report safety hazards, equipment issues, and maintenance needs promptly.
Maintain current knowledge of cleaning and sanitation protocols.
Communicate inspection results to the Executive Housekeeper or Housekeeping Supervisor daily.
Record inspection data and track staff performance trends.
Coordinate with the Front Desk to release clean rooms for occupancy promptly.
Work with the Maintenance Department to report and follow up on repair needs.
Motivate and support the housekeeping team in meeting performance goals and maintaining morale.
Assist with scheduling and daily task assignments when needed.
Lead by example through professionalism, attention to detail, and commitment to resort standards.
Assist with cleaning or guest service tasks during peak periods or staff shortages.