Hampton Inn-Branson on the Strip - Housekeeping Attendant

Bryan Properties Group•Branson, MO

About The Position

The Housekeeping Attendant is responsible for the general cleanliness of hotel rooms and maintaining a high level of cleanliness throughout the building. The role cleans assigned guest rooms, replenishes amenities, maintains housekeeping equipment and carts, and supports cleanliness in public and common areas. The attendant works with the Housekeeping Supervisor, responds professionally to guest requests and complaints, follows brand standards and company procedures, and helps achieve guest satisfaction goals. The position has no supervisory duties and involves daily interaction with co-workers, guests, and visitors.

Requirements

High school diploma or equivalent GED is preferred.
Prior housekeeping or similar experience is preferred.
Knowledge of customer and personal service principles and processes.
Knowledge of important safety protocols and ability to work alertly and safely.
Ability to look for ways to help others in the housekeeping department.
Ability to arrange tasks or items according to specified rules or patterns.
Ability to develop and maintain positive working relationships with co-workers and residents.
Ability to understand and carry out verbal and written instructions.
Ability to prioritize and make rational, appropriate decisions.
Ability to use cleaning equipment, including mops, cleaning supplies, a vacuum cleaner, and a cart.
Ability to communicate information and ideas clearly in speech and effectively communicate with co-workers and guests.
Ability to handle multiple priorities simultaneously.
Ability to maintain sufficient hygiene to avoid posing health risks to guests.
Ability to listen attentively, understand others' points, ask appropriate questions, and avoid interrupting at inappropriate times.

Nice To Haves

High school diploma or equivalent GED.
Prior experience in housekeeping or a similar position.

Responsibilities

Enter and prepare guest rooms for cleaning and ensure no items remain from previous guests in drawers, refrigerators, or microwaves.
Work with the Housekeeping Supervisor to maintain cleanliness in all areas.
Replenish amenity items in guest rooms.
Care for and maintain issued company equipment.
Follow proper techniques for mixing chemicals, disinfectants, and cleaning solutions.
Vacuum hallways, entryways, and common areas as needed.
Empty wastebaskets and ashtrays, and transport trash and waste to disposal areas.
Immediately report lost and found items from common areas or guest rooms to the manager for safekeeping.
Ensure public bathrooms are stocked with soap, toiletries, and other necessary supplies.
Clean guest rooms after checkout, including bathrooms, bedrooms, living areas, and closets; replace towels and trash liners, clean fixtures and mirrors, sweep and mop floors, dust furniture, check for cobwebs, vacuum carpets and rugs, and remove trash.
Check that closet areas are clean and that ironing boards, supplies, and hangers are in proper condition and quantity.
Handle guest requests and complaints professionally and follow brand standards.
Attend assigned training classes.
Achieve and exceed guest satisfaction scores.
Keep housekeeping carts organized and clean.
Assist other team members as directed by the Housekeeping Supervisor.
Secure and lock guest room doors when exiting.
Maintain exemplary attendance and punctuality.
Comply with company policies and procedures.
Perform other duties as assigned.