Hampton Inn-Branson on the Strip - Housekeeping Attendant

Bryan Properties Group•Branson, MO

About The Position

The Housekeeping Attendant is responsible for the general cleanliness of hotel rooms and for cleaning assigned guest rooms while maintaining a high level of cleanliness throughout the building. The role involves preparing rooms for cleaning, replenishing amenities, caring for issued equipment, following safe chemical-handling practices, and responding professionally to guest requests and complaints in accordance with brand standards. The attendant cleans guest rooms after checkout, including bathrooms, bedrooms, living areas, and closets. Duties include cleaning and restocking bathrooms, dusting and vacuuming, removing trash, checking room supplies and equipment, and securing the guest room door when leaving. The role also includes cleaning public and common areas, reporting lost items, attending assigned training, supporting coworkers, and helping achieve guest satisfaction goals. This position has no supervisory duties and involves daily interaction with coworkers, guests, and visitors.

Requirements

Knowledge of principles and processes for providing customer and personal services.
Knowledge of important safety protocols.
Ability to remain alert and work safely.
Ability to look for ways to help others in the housekeeping department.
Ability to arrange things or actions in a specific order or pattern according to rules.
Ability to develop and maintain positive working relationships with coworkers and residents.
Ability to understand and carry out verbal and written instructions.
Ability to prioritize and make rational, appropriate decisions.
Ability to use cleaning equipment, including mops, cleaning supplies, a vacuum cleaner, and a cart.
Ability to communicate information and ideas clearly in speech.
Ability to handle multiple priorities simultaneously.
Ability to maintain sufficient hygiene to avoid posing health risks to guests.
Ability to listen attentively, understand points being made, ask questions as appropriate, and avoid interrupting at inappropriate times.
Ability to communicate effectively with coworkers and guests.

Nice To Haves

High school diploma or equivalent GED.
Prior experience in housekeeping or a similar position.

Responsibilities

Enter and prepare guest rooms for cleaning.
Check drawers, refrigerators, and microwaves to ensure no items have been left by previous guests.
Work with the Housekeeping Supervisor to maintain cleanliness in all areas.
Replenish amenity items in guest rooms.
Care for and maintain issued company equipment.
Use proper techniques when mixing chemicals, disinfectants, and cleaning solutions.
Vacuum hallways, entryways, and common areas as needed.
Empty wastebaskets and ashtrays and transport trash and waste to disposal areas.
Immediately report lost and found items from hotel common areas or guest rooms to the manager for safekeeping.
Ensure public bathrooms are stocked with soap, toiletries, and other necessary supplies.
Clean bathrooms after guest checkout, including replacing towels, cleaning fixtures and mirrors, sweeping and mopping floors, and emptying and relining trash bins.
Clean bedrooms and living areas by dusting furniture, cleaning mirrors, checking for cobwebs, vacuuming carpets and rugs, and removing trash.
Clean closet areas, check the condition of ironing boards and supplies, and ensure the proper number of hangers is available.
Handle guest requests and complaints professionally and follow brand standards.
Attend assigned training classes.
Achieve and exceed guest satisfaction scores.
Keep housekeeping carts organized and clean.
Assist other team members as directed by the Housekeeping Supervisor.
Ensure the guest room door is secured and locked when exiting.
Maintain exemplary attendance and punctuality.
Comply with company policies and procedures.
Perform other duties as assigned.