Housekeeping Aide

Marriott•Wailea, HI

13d

About The Position

The Housekeeping Aide responds promptly to requests from guests and other departments and supports housekeeping operations by identifying and reporting maintenance issues, posting caution signs, contacting other departments about urgent repairs, delivering guest requests, and setting up furniture in guest rooms. The role removes items from hallways and transports them to service areas, including debris, room-service trays, newspapers, soiled linens, and trash. It also involves cleaning, maintaining, and storing cleaning equipment. The aide follows company, safety, and security policies and procedures; reports maintenance problems, hazards, accidents, or injuries; completes required safety training and certifications; and stores flammable materials properly. The role maintains a clean and professional appearance, protects confidential information, welcomes and assists guests according to company standards, communicates professionally, supports team goals, and meets quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance and objects over 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines to identify defects.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and move up and down a ladder.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to speak with others using clear and professional language.

Responsibilities

Respond promptly to requests from guests and other departments.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Post caution signs and contact other departments directly for urgent repairs.
Deliver guest requests and set up furniture items in guest rooms as requested.
Remove items from hallways and transport them to service areas, including debris, room-service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
Clean, maintain, and store cleaning equipment.
Follow company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.