Housekeeping Aide

Crestline Hotels & Resorts•Portland, ME

10d

About The Position

The Housekeeping Aide cleans and maintains corridors, vending areas, elevators, landings, and service areas on guest room floors to meet hotel cleanliness standards. The aide supplies linen to Room Attendants, stocks and maintains floor closets, and delivers or retrieves items requested by guests and the Floor Supervisor. The position also involves cleaning assigned areas, handling guest requests, reporting damage and maintenance issues, safeguarding guest room access and hotel property, and assisting other housekeeping staff as assigned.

Requirements

No prior experience is required.
Some high school education is preferred.

Nice To Haves

Some high school education.

Responsibilities

Check assigned floor closets and complete linen requisitions to replenish supplies.
Stock linen carts, transport them to floor closets, and arrange supplies according to the diagram.
Maintain clean and organized floor closets, remove trash, clean shelves and counters, sweep and wax floors, and return misplaced items to proper storage areas.
Remove dirty linen from Room Attendants’ carts and closets and place it in the laundry chute.
Collect dirty glassware from Room Attendants’ carts and closets, transport it to Stewarding, and return clean, capped glasses to floor closets in racks.
Clean designated areas using appropriate chemicals, tools, and equipment.
Wipe down vending machines, ice machines, and laundry machines, counters, and shelves.
Ensure nothing is stored in stairwells and move Room Service trays and items from guest hallways to service elevator landings.
Check under furniture for debris and remove it; inspect furniture for tears, rips, and stains and report damage to the Supervisor.
Dust and polish woodwork; remove dust and debris from upholstered furniture, including crevices and beneath cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
Clean lamps, light fixtures, and switches, and check that they are working properly.
Clean windows, frames, and ledges; wash windows as assigned.
Clean house and public phones and return them to their proper positions.
Dust drapes weekly and realign them daily.
Inspect planters and plants, remove debris, and polish planters.
Clean doors, door frames, baseboards, ledges, and corners; polish brass surfaces.
Empty public-area trash containers, ashtrays, and ash urns; remove trash, debris, and cobwebs from balconies and patios.
Empty vacuum cleaner bags, replace them, and clean vacuum machines.
Deliver requested items to guests promptly and retrieve guest-room items for return to proper storage areas.
Transport guest laundry and dry cleaning to the correct guest rooms.
Handle assigned shoeshine requests by retrieving shoes, shining them, and returning them to guest rooms.
Report damage and maintenance problems to the Supervisor and turn lost-and-found items over to the Supervisor.
Ensure security of guest room access and hotel property.
Make up cribs and rollaway beds and transport them to designated rooms.
Turn mattresses and box springs according to the rotation schedule.
Stock Housekeeping department supplies.
Assist the Lobby Attendant as assigned.