HOUSEKEEPER- HOSPITALITY

Fine Hospitality Group LLC • Hesperia, CA

3d • $0 - $17

About The Position

The Housekeeper directs the establishment’s housekeeping program to maintain clean, orderly, and attractive conditions. The role supervises housekeeping and laundry operations, supports staff training and recruitment, manages room assignments and department supplies, and ensures service and cleanliness standards are met. The Housekeeper provides professional guest service, responds to guest concerns and special requests, coordinates with management and other departments, and helps maintain customer satisfaction and departmental costs.

Requirements

• Customer service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit and in overall good general health.
• Ability to carry or lift items weighing up to 50 pounds.
• Ability to push and pull up to 150 pounds.
• Frequent standing and moving about the facility.
• Frequent bending, stooping, and kneeling.
• Frequent handling of objects and equipment.
• Willingness to work weekends and/or holidays.
• Ability to work flexible hours to meet the needs of the hotel.

Nice To Haves

• Effective communication skills.
• Customer service skills.
• Well-groomed and professional appearance.
• Self-motivated.
• Cooperative.
• Good team player.
• Good listener.
• Detail oriented.

Responsibilities

• Supervise housekeeping and laundry operations to ensure quality standards are met and procedures are followed.
• Maintain cleanliness, hygiene, and tidiness in rooms, corridors, and public areas.
• Assign rooms to housekeeping staff and instruct, delegate, and oversee their work.
• Assist with employee training and ensure staff have the tools and equipment needed to perform their duties.
• Maintain monthly supply and linen/terry inventory and understand PAR levels.
• Assist with recruiting employees for the department.
• Inspect assigned rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
• Oversee ordering, delivery, counting, and storage of linens, bathroom items, equipment, and cleaning materials.
• Report damage, breakages, and decommissioned items promptly to the duty manager for resolution or charge.
• Notify management of housekeeping staffing, material, or equipment needs and insufficient supply or equipment PAR levels.
• Maintain security procedures for lost and found items.
• Maximize resource use and maintain costs in accordance with guidelines.
• Identify departmental training needs and recommend training requirements to management.
• Respond to guest complaints, special requests, and repair needs, and inform the Front Office Manager or General Manager.
• Provide quality products and service to hotel guests and maintain customer satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Provide timely feedback to a supervisor or General Manager.
• Assist with other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed