Hospitality Specialist

Brightli • Independence, MO

8d

About The Position

The Hospitality Specialist helps create a safe, welcoming, and respectful environment where clients can focus on healing and staff can provide care. This visible, client-facing role greets and assists clients and visitors, builds positive relationships, promotes safety and belonging, identifies potential concerns, and uses trauma-informed crisis prevention and de-escalation techniques when appropriate. The position requires an approachable, observant, culturally aware professional who provides excellent customer service, remains composed under pressure, and takes initiative with minimal supervision.

The Hospitality Specialist supports treatment teams and facility safety, monitors the environment, communicates with clients and staff, and helps resolve concerns compassionately. The role also involves self-regulation, participation in staff and professional-development activities, evaluations, data collection and other organizational projects, and compliance with operational guidelines, safety procedures, and ethical standards. The employee must remain available for on-call assignments and flexible hours, including evenings and weekends, as needed.

Requirements

• A high school diploma, GED, or equivalent is preferred.
• Experience working with people across the lifespan and demonstrated cultural awareness are preferred.
• Crisis-intervention experience is strongly preferred.
• Maintain a current driver’s license, acceptable driving record, and current auto insurance.
• Successfully complete required background screenings, including criminal-record, driving-record, abuse/neglect, and fingerprint checks.
• Demonstrate a customer-service focus and strong interpersonal skills.
• Read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
• Write routine reports and professional correspondence.
• Communicate effectively with clients, residents, employees, family members, community contacts, and groups.
• Perform basic arithmetic using whole numbers, common fractions, and decimals.
• Apply sound judgment and common-sense understanding to follow written, verbal, and diagram-based instructions.
• Address problems involving multiple variables in standardized situations.
• Establish effective professional relationships through telephone and in-person interactions.
• Follow directions, accept supervision, maintain composure, and respond appropriately to feedback.
• Perform sedentary work involving up to 10 pounds of force occasionally and negligible force frequently to move objects, including the human body.
• Complete repetitive hand, finger, and arm movements associated with typing and writing during the work shift.
• Remain seated for most of the workday, with occasional walking or standing for brief periods.

Nice To Haves

• High school diploma, GED, or equivalent.
• Experience working with people across the lifespan and demonstrated cultural awareness.
• Crisis-intervention experience.

Responsibilities

• Greet clients, visitors, and staff courteously and provide helpful information, assistance, and directions.
• Build respectful relationships that help clients, visitors, and staff feel safe, valued, respected, and connected.
• Support the treatment team in maintaining facilities as safe environments for therapeutic transformation.
• Promote exceptional customer service and help resolve client concerns or complaints professionally and compassionately.
• Monitor the environment, conduct ongoing threat assessments, and reinforce health and safety measures.
• Respond to unsafe actions or conditions affecting clients, visitors, staff, therapeutic care, or workplace safety.
• Use authorized crisis-prevention, trauma-informed-care, and de-escalation techniques when intervention is appropriate and necessary.
• Model positive verbal and nonverbal behavior that promotes hope, motivation, belonging, and resilience.
• Manage communication with clients and collaborate with staff to maintain a safe, supportive environment.
• Practice self-awareness and professional self-regulation before, during, and after assigned shifts.
• Participate in evaluations of self and assigned staff in accordance with operational guidelines.
• Demonstrate cultural awareness, respect, and sensitivity in interactions with clients, visitors, colleagues, families, and community members.
• Participate actively in assigned responsibilities, shift changes, staff meetings, required meetings, and professional-development activities.
• Support organizational needs through data collection, program evaluation, grant-development activities, and other assigned projects.
• Take initiative with minimal supervision, accept constructive feedback, and implement recommended changes.
• Follow Brightli Operational Guidelines, applicable safety procedures, and professional ethical standards.
• Remain available for on-call assignments and flexible hours, including evenings and weekends, as needed.
• Perform other duties and special functions assigned by the Facilities Leadership Team.

Benefits

• Employee Assistance Program with 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Advancement opportunities and promotion from within.
• Supportive workplace culture promoting employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED