Hospitality Specialist

K2 Services•Indianapolis, IN

About The Position

The Hospitality Specialist at Opensity Solutions delivers high-touch, concierge-style hospitality services in a professional office environment. The role supports daily operations, meetings, events, and guest services by maintaining excellent presentation, responsiveness, and attention to detail. The Hospitality Specialist collaborates with internal teams and reports to designated site leadership while helping maintain an elevated, service-oriented workplace experience. This position is classified as non-exempt. The role involves supporting employees, clients, guests, and visitors; preparing and maintaining conference rooms and hospitality areas; coordinating food, beverages, catering, and supplies; responding to service requests; and assisting with events and other office activities. The position also involves following safety, sanitation, and workplace procedures and performing other assigned office-services and hospitality duties. The role requires a high school diploma or GED and at least one year of work experience. Hospitality, food and beverage, hotel, or client service experience is preferred. The compensation range is up to $21.75 per hour, with possible eligibility for an annual bonus. Eligible employees have access to a comprehensive benefits package.

Requirements

High school diploma or GED required.
At least one year of work experience required.
Strong hospitality and customer service skills, with a concierge-level service mindset.
Excellent verbal and written communication skills and the ability to interact professionally with guests, clients, and colleagues.
Strong organizational and multitasking abilities in a fast-paced environment.
High attention to detail and commitment to professional presentation standards.
Ability to work independently and collaborate effectively within a team.
Flexibility and adaptability when managing evolving operational priorities.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to maintain professionalism under pressure while delivering high-quality service.
Strong problem-solving skills and ability to respond proactively to guest and operational needs.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time.
Ability to learn and navigate hospitality and workplace technology systems efficiently.

Nice To Haves

Hospitality, food and beverage, hotel, or client service experience.
Experience in professional office hospitality or conference services.
Familiarity with room booking systems, scheduling software, or workplace technology tools.
Experience using room reservation systems, scheduling platforms, or workplace service tools.

Responsibilities

Provide professional and courteous service to employees, clients, guests, and visitors.
Set up and break down conference rooms for meetings, presentations, catered events, and other functions.
Coordinate food and beverage service, including coffee, refreshments, catering deliveries, and meeting supplies.
Maintain conference rooms, kitchens, pantries, and hospitality areas so they are clean, stocked, organized, and presentation-ready.
Monitor inventory and replenish beverages, snacks, paper products, utensils, and other hospitality supplies.
Assist with catering orders, deliveries, setup, presentation, and cleanup.
Respond promptly to hospitality and conference-room service requests.
Perform routine conference-room inspections and report equipment, furniture, or facility issues as needed.
Work with facilities, reception, office services, and other departments to support daily workplace operations.
Assist with special events, employee functions, client meetings, and other office activities.
Maintain a professional appearance and provide discreet, attentive service in a corporate environment.
Follow established safety, sanitation, and workplace procedures.
Perform additional office-services and hospitality duties as assigned.