Hospitality Specialist

K2 Services•Washington, DC

9d•$22

About The Position

The Hospitality Specialist at Opensity Solutions delivers high-touch, concierge-style hospitality services in a professional office environment. The role supports daily operations, meetings, events, and guest services by maintaining exceptional presentation, responsiveness, and attention to detail. The Hospitality Specialist collaborates with internal teams and reports to designated site leadership while helping provide an elevated, service-oriented workplace experience. This position is classified as non-exempt.

Requirements

High school diploma or GED.
At least 1 year of work experience.
Strong hospitality and customer service skills with a concierge-level service mindset.
Excellent verbal and written communication skills and the ability to interact professionally with guests, clients, and colleagues.
Strong organizational and multitasking abilities in a fast-paced environment.
High attention to detail and commitment to professional presentation standards.
Ability to work independently and collaborate effectively with a team.
Flexibility and adaptability in managing changing operational priorities.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to maintain professionalism under pressure and provide high-quality service.
Strong problem-solving skills and the ability to respond proactively to guest and operational needs.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a 75 lb. load capacity.
Ability to walk, bend, kneel, stand, or sit for extended periods.

Nice To Haves

Hospitality, food and beverage, hotel, or client service experience.
Experience in professional office hospitality or conference services.
Familiarity with room booking systems, scheduling software, or workplace technology tools.
Experience using room reservation systems, scheduling platforms, or workplace service tools.

Responsibilities

Greet visitors, respond promptly to requests, and maintain a professional and welcoming environment.
Prepare and set up meeting rooms according to event specifications, including furniture arrangements, audiovisual equipment, and catering support.
Coordinate and provide food and beverage services for meetings, including breakfasts, lunches, refreshments, and catered events.
Inspect conference rooms, office spaces, pantry areas, and kitchens to ensure cleanliness, organization, and adequate supplies.
Maintain visiting offices and temporary workspaces by ensuring they are clean, organized, and prepared for daily use.
Support operational service requests, including supply deliveries, event support, equipment setup, and other hospitality-related tasks.
Use room reservation systems, scheduling tools, and office software to manage hospitality operations.
Support occasional after-hours events, including setup, coordination, service, and breakdown.
Collaborate with internal departments and vendors to ensure meetings and events run smoothly.
Maintain professionalism, presentation, and high customer service standards in interactions with guests and employees.
Adapt to changing priorities and manage multiple responsibilities in a fast-paced environment.