HOUSEKEEPER- HOSPITALITY

Fine Hospitality Group LLC•Texarkana, TX

2d•$13 - $14

About The Position

Directs the housekeeping program to ensure the facility remains clean, orderly, and well-maintained, performing duties personally or through subordinate supervisors. The role supervises housekeeping and laundry operations, maintains hotel quality and service standards, and supports guest satisfaction through effective staff direction, inventory management, communication, and coordination with other departments. The position requires flexibility to work varying schedules to meet operational needs.

Nice To Haves

Strong communication skills.
Excellent customer service skills.
Professional appearance and grooming.
Self-motivated and proactive.
Cooperative and team-oriented.
Good listener.
Detail-oriented.

Responsibilities

Supervise housekeeping and laundry operations to ensure quality standards are met.
Ensure the department operates according to hotel standards, policies, and procedures.
Provide prompt, courteous, and professional guest service.
Provide timely updates and feedback to the Supervisor or General Manager.
Maintain cleanliness, hygiene, and organization in guest rooms, corridors, and public areas.
Assign rooms and duties to housekeeping staff and provide direction, supervision, and support.
Assist with employee training and ensure staff have the tools and equipment needed to perform their duties effectively.
Maintain and monitor PAR levels and submit monthly linen and terry inventory reports.
Assist with recruitment and staffing within the housekeeping department.
Inspect guest rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
Oversee the ordering, receiving, counting, and storage of linens, bathroom supplies, cleaning materials, and equipment.
Immediately report damage, breakage, or out-of-service items to the Duty Manager for resolution or guest billing if applicable.
Communicate housekeeping staff needs regarding materials, supplies, or equipment to management.
Notify management when supply or equipment PAR levels are insufficient.
Maintain lost-and-found procedures to ensure security and proper documentation.
Maximize resources while maintaining cost controls according to hotel guidelines.
Identify departmental training needs and regularly recommend training programs to management.
Respond to guest complaints, requests, or maintenance concerns and communicate them to the Front Office Manager or General Manager.
Maintain high product quality and service standards for all hotel guests.
Ensure guest satisfaction at all times.
Maintain flexibility to work varying schedules to meet operational needs.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform additional duties as assigned.