HOUSEKEEPER-HOSPITALITY
About The Position
The Housekeeper directs the hotel’s housekeeping program to ensure the establishment is clean, orderly, and attractive. The role oversees housekeeping and laundry operations, maintains cleanliness and service standards, and provides prompt, courteous, and professional service to guests. The Housekeeper assigns and guides staff, supports training and recruitment, manages supplies and linen inventory, and coordinates with management and other departments to address guest needs and operational issues. The position includes daytime hours, with a Thursday-through-Tuesday schedule, and requires flexibility to meet the needs of the hotel.
Requirements
- Customer service experience in any service establishment.
- Ability to speak English fluently.
- Medically fit and in overall good general health.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to push and pull up to 150 pounds.
- Frequent standing and moving about the facility.
- Frequent bending, stooping, and kneeling.
- Frequent handling of objects and equipment.
- Willingness to work weekends and/or holidays.
- Ability to work flexible hours to meet hotel needs.
Nice To Haves
- Effective communication skills.
- Professional, well-groomed appearance.
- Self-motivated.
- Cooperative and a good team player.
- Good listening skills.
- Detail-oriented.
Responsibilities
- Supervise housekeeping and laundry operations to ensure quality standards are met and hotel procedures and guidelines are followed.
- Maintain cleanliness, hygiene, and tidiness in guest rooms, corridors, and public areas.
- Assign rooms and instruct, delegate, and oversee housekeeping staff.
- Assist with employee training and ensure staff have the tools and equipment needed to perform their duties.
- Understand PAR levels and submit monthly supply, linen, and terry inventory.
- Assist with recruiting employees for the department.
- Inspect assigned rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
- Oversee the ordering, delivery, counting, and storage of linens, bathroom items, equipment, cleaning materials, and other supplies.
- Report fouling, breakages, and decommissions to the duty manager immediately for resolution or guest charge, as appropriate.
- Notify management of housekeeping staff, material, and equipment needs, including insufficient supply or equipment PAR levels.
- Maintain security procedures for lost and found items.
- Maximize resource use and maintain costs in accordance with guidelines.
- Identify departmental training needs and regularly recommend training requirements to management.
- Respond to guest complaints, special requests, and repair needs, and inform the Front Office Manager or General Manager.
- Maintain product quality standards, optimum guest service, and customer satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Provide timely feedback to the supervisor or General Manager.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
