House Attendant-Koloa Landing Resort
About The Position
The House Attendant ensures public areas are clean and maintained according to hotel standards. The role performs general cleaning in public, storage, and administrative areas and supports Room Attendants by handling linens, supplies, room turn-down preparation, and guest requests. The attendant also participates in deep-cleaning programs and special projects, keeps staff and administrative areas maintained, and follows hotel safety and security procedures. The work is primarily indoors in a temperature-controlled environment. Schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required. Staff must maintain a neat, clean, and well-groomed appearance in accordance with property standards.
Requirements
- High school diploma or equivalent education required.
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills.
- Excellent customer relations skills; ability to deal effectively with internal and external customers, including with patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Self-driven and able to work independently.
- Strong issue-resolution and analytical skills, with attention to detail.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
- Ability to walk, stand, sit, bend, climb, grasp, perform repetitive motions, and work in limited spaces and across hotel departments.
- Ability to work varying schedules based on hotel business needs.
Nice To Haves
- Prior hotel experience preferred.
Responsibilities
- Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and the fitness center.
- Perform general cleaning duties in public areas, storage areas, and administrative areas.
- Stock the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
- Respond to guest inquiries and requests, and deliver supplies and service items to guestrooms as requested.
- Dust furniture and fixtures; polish metalwork and furniture; and vacuum floors.
- Participate in the guest room deep-cleaning program and perform deep-cleaning tasks and special projects, such as mattress flipping and moving furniture.
- Assist with carpet cleaning and extraction.
- Strip rooms for Room Attendants after checkout and collect soiled linens for laundering.
- Receive and store linen supplies in appropriate locations and bring additional items to guestrooms for Room Attendants.
- Remove and dispose of trash.
- Clean outside areas, including the porte cochere and other arrival areas.
- Keep staff break areas and administrative offices clean and well maintained.
- Assist with guest inquiries and follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable duties as assigned by managers and supervisors.
- Maintain regular attendance and attend scheduled training sessions and meetings.
- Maintain a neat, clean, and well-groomed appearance in accordance with property standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
