House Attendant

Hersha Hospitality Management LP•Glastonbury, CT

About The Position

Clean and maintain public hotel areas according to established brand, hotel guest-service, and sustainability standards. The role supports guest satisfaction by keeping guest areas clean and organized, responding to guest inquiries, and assisting with room-attendant duties during staffing shortages or peak periods. The House Attendant may progress to Housekeeping Supervisor or Guest Service Agent, and then to Executive Housekeeper or Front Office Manager. HHM Hotels is an equal-opportunity employer and does not discriminate on the basis of protected characteristics.

Requirements

Previous housekeeping experience is required, or equivalent training is preferred.
Ability to stand for extended periods; walk; push, pull, and lift up to 25 pounds; and reach, bend, and kneel to access all areas.
Use cleaning chemicals and follow safe work practices.

Nice To Haves

High school diploma preferred.
Equivalent training preferred.

Responsibilities

Greet and acknowledge guests in a courteous and friendly manner.
Inspect assigned areas and perform cleaning tasks accordingly.
Collect trash from service landings and dispose of it in outside trash dumpsters.
Vacuum and dust guest corridors.
Pick up bed and other linen from hotel floors and transport it to the laundry collection site.
Deliver clean linen to assigned sections.
Report maintenance issues.
Maintain cleanliness and organization of guest areas.
Respond to guest inquiries and provide assistance.
Work as a room attendant when staffing shortages occur or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.