House Attendant
About The Position
The House Attendant works with the Housekeeping Management Team to support Room Attendants on assigned floors or buildings. Duties include collecting dirty linens and transporting them to the laundry area, delivering clean linens and supplies to Room Attendant carts, and retrieving trash throughout the hotel. The role may also assist with commercial laundry operations, cleaning public areas and exterior entrances, and maintaining the parking lot. The House Attendant may be assigned special projects by the Housekeeping Manager. The role delivers Sonesta Service according to Sonesta G.U.E.S.T. standards, responds to guest requests, and coordinates with other shifts and departments to support guest satisfaction, teamwork, and quality service. When assigned to laundry, the attendant monitors supplies and equipment, operates washers and dryers according to hotel standards and manufacturer guidelines, inspects soiled linens, folds and stores clean linens, and reports damaged items. The position requires compliance with applicable health and safety laws.
Requirements
- Some previous housekeeping experience is preferred.
- Ability to speak, read, and write fluent English is preferred.
- Basic reading, writing, and mathematical abilities are preferred.
- Frequently stand, bend, climb, kneel, and move about the facility.
- Carry, lift, or pull items weighing up to 75 pounds.
- Regularly use commercial cleaning chemicals.
- Work mornings, evenings, weekends, and holidays.
Nice To Haves
- Previous background in the extended-stay industry.
- Ability to speak languages in addition to English.
Responsibilities
- Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
- Assist Room Attendants with heavy items, including mattresses and linens, and deliver linens and other supplies.
- Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping shelves and counters, cleaning floors, and storing items appropriately.
- Respond to guest requests in a timely and efficient manner.
- Clean designated public areas, including restrooms and storage rooms.
- Report needed repairs and unsafe conditions to a supervisor.
- Respond to special requests and guest complaints and deliver housekeeping or room supplies to support guest satisfaction.
- Minimize waste of housekeeping supplies and amenities.
- Deliver lost and found items according to established procedures.
- Assist with deep-cleaning projects as needed.
- When assigned to laundry, monitor supplies and equipment, operate washers and dryers, inspect soiled linens, fold and store clean linens, and report damaged items.
- Communicate and coordinate with other shifts and departmental management to promote teamwork and quality service.
- Comply with federal, state, and local health and safety laws.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with company match
- 401(k) retirement plan with company match
- Paid vacation and sick time
- Paid parental leave
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Hospital indemnity, critical illness, and accident insurance
- Educational assistance
- Sonesta hotel discounts
- Additional perks and employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
