House Attendant ("Asistente de Recamarera/o")

Azul Hospitality • Phoenix, AZ

2d • Onsite

About The Position

The House Attendant helps maintain the cleanliness, organization, and appearance of the hotel, creating a welcoming and comfortable environment for guests. The role supports the housekeeping team by cleaning public and other hotel areas, replenishing supplies, assisting with guestroom needs, and meeting hotel cleanliness and presentation standards. The position requires attention to detail, teamwork, pride in work, and a guest-service orientation. The job is based at AC Element Phoenix City North in Phoenix, Arizona, a 240-room dual-brand hotel scheduled to open in Q4 2026. The listing identifies the position as full-time/part-time and states that the shift may vary. Regular attendance and participation in scheduled training sessions and meetings are required. Schedules may vary according to hotel business needs.

Requirements

• High school diploma or equivalent education.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal and written communication skills and excellent customer-relations skills.
• Detail orientation and strong organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
• Self-driven ability to work independently.
• Strong issue-resolution ability and analytical skills, with attention to detail.
• Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
• Ability to perform the physical activities described, including standing, walking, sitting, bending, climbing, repetitive motions, grasping, and reaching; visual and hearing abilities are also required.
• Ability to maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property-specific grooming and uniform standards.
• Regular attendance and attendance at scheduled training sessions and meetings.

Nice To Haves

• Prior hotel experience is preferred.

Responsibilities

• Clean public, storage, and administrative areas, including rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
• Stock the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
• Respond to guest inquiries and requests, and deliver supplies and service items to guestrooms as requested.
• Dust and polish furniture and fixtures, polish metalwork, and vacuum floors.
• Participate in the guestroom deep-cleaning program and perform deep-cleaning tasks and special projects, such as flipping mattresses and moving furniture.
• Assist with carpet cleaning and extraction.
• Strip rooms after guest checkout for Room Attendants and collect soiled linens for laundering.
• Receive and store linen supplies in appropriate locations and bring additional items to guestrooms as needed by Room Attendants.
• Remove and dispose of trash.
• Clean exterior areas, including the porte cochere and other arrival areas.
• Keep staff break areas and administrative offices clean and well maintained.
• Assist with guest inquiries; follow company, safety, and security policies and procedures; and report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable duties assigned by managers and supervisors.

Benefits

• Competitive compensation and performance-based rewards.
• Comprehensive employee benefits package designed to support employee well-being.
• Career growth and advancement opportunities.
• Collaborative and supportive team culture.
• Work experience with recognized hospitality brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED