Room Attendant ("Recamarera/o")

Azul Hospitality•South Bend, IN

2d•Onsite

About The Position

Ensure the highest level of cleanliness and condition of hotel guest rooms to support guest satisfaction. Provide guests with clean and fresh sheets, towels, and necessities while maintaining high standards of cleanliness. The role may also include cleaning other hotel areas, responding to guest inquiries, reporting maintenance and safety concerns, and completing other duties assigned by a manager or supervisor. Staff must maintain a neat, clean, and well-groomed appearance under Azul Hospitality standards and attend regularly, including required training sessions and meetings. Schedules may vary according to hotel business needs. Staff are required to comply with company rules and safety procedures; violations or irregular attendance may result in disciplinary action.

Requirements

High school diploma or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including with patience, tact, and diplomacy, and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Strong issue-resolution ability and analytical skills, with attention to detail.
Must be able to perform essential job functions with or without reasonable accommodation.
Must be able to stand and maintain well-paced mobility for up to four hours at a time, maneuver between simultaneous tasks, work in limited spaces, and reach other hotel departments promptly.
Must be able to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Must be able to perform grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing tasks.
Must be able to bend, stoop, squat, and stretch to complete cleaning tasks.
Must have the finger dexterity to operate office equipment and perform picking, pinching, typing, and substantial wrist and hand movements.
Must have hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Must be able to communicate continuously with staff, guests, and supervisors.
Must have near and color vision and depth perception.

Nice To Haves

Experience in the hospitality industry preferred.

Responsibilities

Clean assigned guest rooms within the required time limit.
Update daily assignment sheets and return the completed sheet and keys to the Housekeeping Supervisor at the end of the shift.
Change bed linens, make beds, and replenish room amenities, drinking glasses, linens, bathroom supplies, and terry.
Lift and move room furniture; vacuum and clean rugs, carpets, and upholstered furniture using appropriate chemicals.
Dust and clean furniture and fixtures, including picture frames, bed frames, lamps, televisions, armoires, and desks.
Thoroughly clean bathrooms, including showers or tubs, sinks, floors, and toilets.
Polish woodwork and metalwork, and clean windows, door panels, and sills.
Empty wastebaskets and transport trash and waste to the disposal area.
Sort, count, fold, and distribute linen to linen closets; organize and stock cleaning carts and assigned linen closets.
Conduct guest-room deep cleaning according to the hotel's Deep Cleaning program.
Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
Perform general cleaning tasks using standard hotel cleaning products and follow health standards.
Turn in Lost & Found items according to standard procedures.
Follow hotel emergency procedures and loss-prevention guidelines.
Report maintenance issues, necessary room repairs, safety hazards, accidents, or injuries.
Keep unacceptable rooms out of inventory until issues are addressed.
Leave the work area clean when finished.
Assist with guest inquiries and perform other reasonable duties requested by direct or indirect supervisors.
Follow company safety and security policies and procedures.
Maintain a neat, clean, and well-groomed appearance according to property grooming and uniform standards.
Attend regularly and participate in scheduled training sessions and meetings.