Room Attendant ("Recamarera/o")
About The Position
The Room Attendant ensures guest rooms meet the hotel’s standards for cleanliness and condition to support guest satisfaction. The role provides guests with clean linens, towels, and necessities while maintaining high cleanliness standards. Duties include cleaning and restocking guest rooms, bathrooms, and assigned public or work areas; managing linen and cleaning supplies; reporting maintenance concerns; and following hotel procedures for safety, security, emergencies, and Lost & Found. The position may also assist guests and perform other reasonable duties assigned by supervisors. The work is primarily indoors in a temperature-controlled hotel environment. Schedules may vary to meet hotel business needs, and attendance at scheduled training sessions and meetings is required.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills and excellent customer-relations skills.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
- Self-driven and able to work independently.
- Strong issue-resolution and analytical skills with attention to detail.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to stand and maintain well-paced mobility for up to four hours at a time, maneuver between simultaneous tasks, work in limited spaces, and reach other hotel departments in a timely manner.
- Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
- Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and see; occasional bending, stooping, squatting, and stretching are required.
- Ability to use fingers and hands for picking, pinching, typing, and substantial wrist and hand movements.
- Ability to operate office equipment as needed, including computers, printers, a 10-key adding machine, multi-line touch-tone phone, filing cabinets, fax machines, photocopiers, and a dolly.
- Ability to observe and distinguish product quality and detect signs of emergency situations using hearing, smell, taste, and vision.
- Regular attendance and compliance with hotel rules and regulations.
Nice To Haves
- Experience in the hospitality industry.
Responsibilities
- Clean assigned guest rooms within the required time limit and update daily assignment sheets.
- Return assignment sheets and keys to the Housekeeping Supervisor at the end of the shift.
- Change bed linens, make beds, and replenish guest-room amenities, drinking glasses, clean linen, bathroom supplies, and terry.
- Clean rugs, carpets, upholstered furniture, furniture, fixtures, woodwork, metalwork, windows, door panels, and sills using appropriate equipment and products.
- Thoroughly clean bathroom areas, including showers or tubs, sinks, floors, and toilets; empty wastebaskets.
- Sort, count, fold, and distribute linen; organize and stock cleaning carts and linen closets.
- Transport trash and waste to the disposal area.
- Conduct guest-room deep-cleaning projects in accordance with the hotel’s Deep Cleaning program.
- Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
- Perform general cleaning tasks using standard hotel cleaning products and adhere to health standards.
- Turn in Lost & Found items according to standard procedures.
- Follow hotel emergency procedures and loss-prevention guidelines.
- Report maintenance issues, necessary room repairs, safety hazards, accidents, and injuries; do not release unacceptable rooms back to inventory until issues are addressed.
- Keep the work area clean when finished.
- Assist with guest inquiries and follow company, safety, and security policies and procedures.
- Perform other reasonable duties as requested by direct or indirect supervisors.
- Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards.
- Attend scheduled training sessions and meetings and maintain regular attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
