Room Attendant ("Recamarera/o")

Azul Hospitality•Napa, CA

7d•$20 - $22•Onsite

About The Position

The Room Attendant ensures guest rooms meet the hotel’s highest standards of cleanliness and condition to support guest satisfaction. The role provides guests with clean linens, towels, and supplies while maintaining cleanliness standards throughout assigned rooms and other hotel areas. The position may also involve assisting guests, reporting maintenance and safety issues, following hotel procedures, and completing other duties assigned by a manager or supervisor. Schedules may vary to reflect hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer-relations skills.
Attention to detail and strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Ability to work independently and demonstrate issue-resolution and analytical skills.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to stand and maintain mobility for up to four hours at a time; maneuver between simultaneous tasks and work in limited spaces.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform the required grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual tasks, including occasional bending, stooping, squatting, and stretching.
Ability to communicate continuously with staff, guests, and supervisors and to observe product quality and detect signs of emergencies using relevant senses and visual acuity.
Finger dexterity and ability to use office and other equipment as needed.
Regular attendance and flexibility to work varying schedules based on hotel business needs.

Nice To Haves

Experience in the hospitality industry preferred.

Responsibilities

Clean assigned guest rooms within the required time limit and update daily assignment sheets.
Submit assignment sheets and keys to the Housekeeping Supervisor at the end of the shift.
Change bed linens, make beds, and replenish room amenities, drinking glasses, linens, and bathroom supplies.
Move furniture and clean rugs, carpets, and upholstered furniture using a vacuum cleaner or appropriate chemicals.
Dust and clean room furniture, fixtures, windows, door panels, and sills; polish woodwork and metalwork; and empty wastebaskets.
Sort, count, fold, and distribute linen; stock cleaning carts and organize linen closets.
Transport trash and waste to the disposal area.
Complete guest-room deep-cleaning projects and clean hallways, restrooms, elevators, stairwells, locker rooms, and other areas as needed.
Perform general cleaning using standard hotel cleaning products and follow health standards.
Turn in Lost & Found items according to standard procedures.
Follow hotel emergency procedures and loss-prevention guidelines.
Report maintenance issues, room repairs, safety hazards, accidents, or injuries, and ensure unacceptable rooms are not returned to inventory until issues are addressed.
Keep the work area clean and follow company, safety, and security policies and procedures.
Assist with guest inquiries and perform other reasonable duties requested by supervisors.
Maintain a neat, clean, and well-groomed appearance in accordance with hotel standards.
Maintain regular attendance and attend scheduled training sessions and meetings.