House Attendant ("Asistente de Recamarera/o")
About The Position
The House Attendant ensures public areas are clean and maintained according to hotel standards. The role performs cleaning and upkeep across guest rooms, public spaces, storage areas, administrative areas, staff break areas, and exterior arrival areas. The attendant supplies cleaning carts, responds to guest inquiries and requests, delivers supplies and service items to guestrooms, and supports Room Attendants with linen handling, room preparation, and additional guest-room needs. The position also participates in deep-cleaning programs and special projects, such as mattress flipping, moving furniture, and carpet cleaning. Staff must follow company and safety policies, report maintenance or safety concerns and accidents, maintain required grooming standards, attend scheduled training and meetings, and work varying schedules as hotel business needs require. Other reasonable duties may be assigned by managers and supervisors.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills.
- Excellent customer relations skills and the ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to collect accurate information and resolve conflicts.
- Self-driven and able to work independently.
- Strong issue-resolution and analytical skills, with attention to detail.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
- Ability to perform the described physical tasks, including walking, standing, sitting, bending, climbing, repetitive motions, reaching, and using fingers, wrists, and hands.
- Regular attendance and availability to work varying schedules based on hotel business needs, including attendance at scheduled training sessions and meetings.
Nice To Haves
- Prior hotel experience.
Responsibilities
- Perform general cleaning duties in public, storage, and administrative areas.
- Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
- Stock the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
- Answer guest inquiries and requests, and deliver supplies and service items to guestrooms as requested.
- Dust furniture and fixtures; polish metalwork and furniture; and vacuum floors.
- Participate in the guest-room deep-cleaning program and perform special deep-cleaning projects, including mattress flipping and furniture moves.
- Assist with carpet cleaning and extraction.
- Strip rooms for Room Attendants after checkout and collect soiled linens for laundering.
- Receive and store linen supplies in appropriate locations.
- Bring Room Attendants additional items needed for guest rooms.
- Remove and dispose of trash.
- Clean exterior areas, including the porte cochere and other arrival areas.
- Maintain clean staff break areas and administrative offices.
- Assist with guest inquiries and follow company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable duties as requested by direct and indirect supervisors.
- Maintain a neat, clean, and well-groomed appearance according to company and property standards.
- Attend scheduled training sessions and meetings and maintain regular attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
