House Attendant ("Asistente de Recamarera/o")

Azul Hospitality•Scottsdale, AZ

21h•Onsite

About The Position

The House Attendant ensures public areas are clean and maintained to hotel standards. The role performs general cleaning and guest-support tasks throughout the hotel, including guest rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, fitness center, storage areas, administrative areas, staff break areas, and exterior arrival areas. The attendant supplies and maintains a cleaning cart, responds to guest inquiries and requests, delivers items to guestrooms, supports Room Attendants, handles linens and trash, and assists with deep cleaning and special projects. The position requires following company and safety and security policies, reporting maintenance issues and safety concerns, and performing other reasonable duties assigned by managers and supervisors. Staff must maintain the required grooming standards, attend regularly and participate in scheduled training sessions and meetings. Schedules may vary to reflect hotel business needs. The work is primarily indoors in a temperature-controlled environment. Duties involve standing, walking, sitting, maneuvering through hotel areas, and handling cleaning carts, equipment, and supplies. The role requires lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds.

Requirements

High school diploma or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer-relations skills and the ability to handle internal and external customers with patience, tact, and diplomacy.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to collect accurate information and resolve conflicts effectively.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform duties involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual observation.
Regular attendance is essential; work schedules may vary according to hotel business needs.

Nice To Haves

Prior hotel experience preferred.

Responsibilities

Clean public areas, storage areas, administrative areas, guest rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and the fitness center.
Stock the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
Answer guest inquiries and requests and deliver supplies or service items to guestrooms as requested.
Dust and polish furniture and fixtures, vacuum floors, and remove and dispose of trash.
Participate in the guest-room deep-cleaning program and perform deep-cleaning tasks and special projects, such as mattress flipping and furniture moves.
Assist with carpet cleaning and extraction.
Strip rooms for Room Attendants after checkout and collect soiled linens for laundering.
Receive and store linen supplies in appropriate locations and bring Room Attendants additional items needed for guestrooms.
Clean exterior areas, including the porte cochere and other arrival areas, as well as staff break areas and administrative offices.
Assist with guest inquiries, follow company and safety and security policies, and report maintenance problems, safety hazards, accidents, or injuries.
Perform other duties assigned by managers, supervisors, or direct and indirect supervisors.
Maintain a neat, clean, and well-groomed appearance according to Azul Hospitality standards; attend regularly and participate in scheduled training sessions and meetings.