House Attendant ("Asistente y Atencion en area de Limpieza:)
About The Position
The House Attendant helps maintain the cleanliness, organization, and appearance of the hotel and supports the housekeeping team’s daily operations. The role focuses on keeping public and other assigned areas clean, replenishing supplies, assisting with guestroom services, and meeting hotel cleanliness and presentation standards to support a welcoming guest experience. The position is at the pre-opening AC Hotel by Marriott & Element by Westin in Phoenix. The role may include a varying schedule based on hotel business needs, and attendance at required training sessions and meetings is expected. Staff must follow company, safety, security, grooming, and operating policies. The position requires regular attendance and the ability to perform its functions with or without reasonable accommodation.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills and excellent customer-relations skills.
- Detail oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
- Self-driven and able to work independently.
- Strong issue-resolution and analytical skills, with attention to detail.
- Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
- Ability to perform required tasks involving standing, walking, sitting, grasping, writing, repetitive motions, bending, climbing, and reaching; ability to communicate with staff, guests, and supervisors.
- Ability to maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
- Regular attendance; ability to work varying schedules according to hotel business needs and attend scheduled training sessions and meetings.
Nice To Haves
- Prior hotel experience.
Responsibilities
- Clean public, storage, and administrative areas, including rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
- Stock the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
- Respond knowledgeably to guest inquiries and requests; assist with guest inquiries as needed.
- Deliver supplies and service items to guestrooms and bring Room Attendants additional items they need.
- Dust furniture and fixtures, polish metalwork and furniture, and vacuum floors.
- Participate in the guestroom deep-cleaning program and perform deep-cleaning tasks and special projects, such as mattress flipping and furniture moves.
- Assist with carpet cleaning and extraction.
- Strip rooms after checkout for Room Attendants and collect soiled linens for laundering.
- Receive and store linen supplies in appropriate locations.
- Remove and dispose of trash.
- Clean exterior areas, including the porte cochere and other arrival areas.
- Keep staff break areas and administrative offices clean and well maintained.
- Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable duties assigned by managers and supervisors.
Benefits
- Competitive pay and incentives, including performance-based rewards.
- Comprehensive employee benefits package designed to support well-being.
- Career growth and advancement opportunities.
- Collaborative and supportive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
