Complimentary Breakfast Attendant ("Atencion en Area de Desayuno Complementario")

Azul Hospitality•Phoenix, AZ

3d•Onsite

About The Position

Set up, serve, and maintain breakfast food and beverage items for guests in a friendly, professional, and timely manner while maintaining a safe, clean environment and meeting brand standards. The role includes preparing and stocking breakfast stations, welcoming guests and helping them use the stations, cleaning dining and kitchen areas, and supporting guest service and hotel operations. The position is for the pre-opening team at AC Hotel by Marriott & Element by Westin in Phoenix, Arizona.

Requirements

High school diploma or equivalent required.
At least one year of previous customer service experience required.
Must be able to obtain and provide a Food Handler card as required by the applicable city, county, or state.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills, including the ability to read and write to support communication.
Ability to perform work with attention to detail, speed, and accuracy.
Must be available to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to evaluate and choose among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Thorough knowledge of hotel products and guest services.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to prepare high-quality drinks, including specialty coffee and tea, specialty cocktails, and other beverage requests as required by the hotel.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to work effectively with internal and external customers and staff, including those requiring patience, tact, and diplomacy.
Must maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property-specific grooming and uniform standards.
Regular attendance is essential; attendance at scheduled training sessions and meetings is required.
Must be able to perform the essential functions with or without reasonable accommodation.
Must be able to stand and remain mobile for up to four hours and maneuver between simultaneous activities and within limited spaces.
May need to lift food trays or items weighing up to 30 pounds occasionally and push or pull carts and equipment weighing up to 250 pounds frequently.
Must be able to bend, stoop, squat, stretch, climb, and perform repetitive movements, and have the manual dexterity to operate necessary equipment.
Must be able to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, for one hour or more.

Responsibilities

Set up complimentary breakfast areas and pull required inventory, recording items on pull sheets for processing.
Complete pull sheets and deliver them to stewards for processing of dishes and utensils.
Polish glassware, plates, and stemware; arrange food attractively for guests.
Greet guests, ensure arriving guests are permitted access, introduce them to breakfast stations, and offer assistance.
Clean up after guests and prepare the area for incoming guests.
Maintain and clean the lounge, including countertops, chafing dishes, cabinets, pantries, chairs, tables, mirrors, artwork, computer, desk, fax machine, display tables, windows, patio, landscaping, walls, entry doors, and highchairs.
Break down stations and return dirty dishes to the kitchen.
Restock supplies, including salt and pepper, napkins, and condiments, and leave the lounge clean and stocked for the next shift.
Clean the refrigerator and kitchen floors, start the dishwasher, clean the cart, and place clean bus tubs.
Assist with guest inquiries; welcome and acknowledge guests and anticipate and address their service needs.
Communicate clearly and professionally with guests, colleagues, supervisors, and subordinates.
Follow company, safety, and security policies; report maintenance issues, hazards, accidents, or injuries; and complete required safety training and certifications.
Maintain a clean and professional appearance, protect confidential information and company assets, and build positive working relationships with colleagues.
Meet quality standards and identify or recommend ways to improve efficiency, productivity, quality, safety, and cost savings.
Perform other reasonable duties as requested by direct or indirect supervisors.