Complimentary Attendant

Avion Hospitality•Norcross, GA

About The Position

The Complimentary Attendant provides efficient, courteous, high-quality service to hotel guests during complimentary food and beverage service. The role requires familiarity with hotel-brand standards, guest expectations, and the distinctive features of the hotel and local area. The attendant supports food and beverage service operations, maintains clean and stocked service areas, responds to guest requests, and performs related duties as directed by management.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible-serving course such as TIPs when required by the property.
Ability to obtain and provide a Food Handlers card when required by the applicable city, county, or state.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Positive attitude and desire to serve others, including willingness to learn, support team members, and respond positively to guests and coworkers.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to prepare high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests, as required by the hotel.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with internal and external customers and staff, including those requiring patience, tact, and diplomacy.
Ability to perform job functions with attention to detail, speed, and accuracy.

Responsibilities

Approach guest and employee interactions in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance according to hotel scheduling needs and Avion Hospitality standards.
Maintain a professional appearance and grooming, including wearing the required uniform and name tag.
Follow Avion Hospitality standards and regulations to support safe and efficient hotel operations.
Serve guests’ food and beverage needs warmly, courteously, and professionally, and identify services that may enhance their stay.
Greet and seat guests at appropriate tables in a timely manner.
Ensure menus are clean and presentable.
Clear, clean, and reset tables and hotel spaces according to client requests or management instructions.
Keep bar, food, and service areas stocked, organized, clean, and neat, and complete shift side work.
Accommodate guest special requests or offer appropriate alternatives.
Communicate with other departments about in-house VIPs and special requests or needs.
Support food and beverage service as needed, including washing dishes, restocking equipment, cleaning work areas, sweeping and mopping floors, and disposing of trash and garbage in designated areas.
Answer the telephone according to standards.
Know the standards for receiving room-service orders, as applicable.
Maintain thorough knowledge of menus and current specials in applicable departments.
Perform cashiering functions, close checks, and complete end-of-shift paperwork.
Perform opening and closing procedures and station-assigned side work.
Answer questions about the hotel, brand standards, guest expectations, hotel characteristics, local attractions, and activities.
Perform other duties and attend meetings as requested by management.