Complimentary Attendant

Avion Hospitality Employee Services LLC•Norcross, GA

About The Position

The Complimentary Attendant provides efficient, courteous, high-quality service to hotel guests through the complimentary food and beverage service. The role requires familiarity with hotel-brand standards, guest expectations, the hotel’s characteristics, and the local area. The attendant serves food and beverages, helps maintain clean and orderly service areas, responds to guest requests, and supports related food and beverage operations.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible-serving course such as TIPs, as required by the property.
Obtain and provide a Food Handlers card as required by the applicable city, county, or state.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Positive attitude and willingness to serve others, learn new tasks, support team members, and respond positively to guests and coworkers.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to prepare high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests, as required by the hotel.
Ability to perform basic arithmetic operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with internal and external customers and staff, including those requiring patience, tact, and diplomacy.
Ability to perform job functions with attention to detail, speed, and accuracy.

Responsibilities

Approach guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance according to hotel standards and variable scheduling needs.
Maintain professional appearance and grooming, including wearing the proper uniform and name tag.
Comply with hotel standards and regulations to support safe and efficient operations.
Serve guests’ food and beverage requirements warmly and professionally, and identify services that may enhance their stay.
Greet and seat guests at appropriate tables in a timely manner.
Maintain the cleanliness and appearance of menus.
Clear, clean, and reset tables and hotel spaces as requested by clients or management.
Keep bar, food, and service areas stocked, organized, clean, and neat, and complete shift side work.
Accommodate guest requests or offer appropriate alternatives.
Communicate with other departments about in-house VIPs and special requests or needs.
Support food and beverage service tasks as needed, including dishwashing, restocking equipment and tableware, cleaning surfaces and floors, and disposing of trash.
Answer the telephone according to standards.
Know the standards for receiving room-service orders.
Maintain thorough knowledge of menus and current specials in applicable departments.
Perform cashiering functions, close checks, and complete end-of-shift paperwork.
Perform opening and closing procedures and station-rotation side work.
Answer questions about the hotel, its standards and characteristics, guest expectations, local attractions, and activities.
Perform other duties and attend meetings as requested by management.