House Attendant

JOHNSON HOSPITALITY GROUP•Napa, CA

1d•$20 - $20

About The Position

Responsible for cleaning and preparing guestrooms for guests while maintaining hotel standards and consistency. The role includes cleaning and restocking suites, maintaining housekeeping equipment and carts, following safety and quality standards, handling keys and lost-and-found items appropriately, and providing courteous service to guests.

Responsibilities

Clean assigned guestrooms according to hotel standards, including making beds, cleaning bathrooms, vacuuming carpets, and dusting furniture.
Place and restock designated usable items in suites, including paper items, soap, and towels.
Clean immediate exterior entry areas and windows according to hotel standards.
Operate housekeeping equipment correctly and safely.
Maintain and restock the housekeeping cart each day.
Assist with monthly housekeeping inventory.
Know and follow hotel emergency procedures and safety guidelines.
Follow the department’s hotel quality assurance standards.
Properly administer issued keys and keys left by guests in suites.
Bring lost-and-found items to a supervisor’s or manager’s office for logging and storage.
Use the L.E.A.R.N. Model for guest recovery incidents: Listen, Empathize, Apologize, React, Notify.
Maintain a friendly and welcoming demeanor when interacting with guests.
Immediately report unusual situations in guestrooms to a supervisor or manager, including unreported pets, parties, unusually dirty suites, or discrepancies between a room’s expected and actual occupancy status.
Complete maintenance work orders and deliver them to a supervisor, manager, or designated area in a timely manner.
Courteously accommodate guests’ special requests.
Answer guest questions about the hotel and local facilities and services.
Carry out reasonable requests from management that the employee is capable of performing.