House Attendant ("Asistente de Recamarera/o")
About The Position
The House Attendant ensures public areas are clean and maintained according to hotel standards. The role performs general cleaning and guest-room support duties across public, storage, administrative, and outside areas, and responds to guest inquiries and requests. The attendant follows company, safety, and security policies, reports maintenance or safety concerns, and completes other duties assigned by managers and supervisors. The position requires regular attendance and may involve varying schedules based on hotel business needs. Attendance at scheduled training sessions and meetings is required. Staff must maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property standards.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills and excellent customer-relations skills.
- Detail-oriented with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to work effectively with internal and external customers, using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
- Self-driven ability to work independently; strong issue-resolution and analytical skills with attention to detail.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
- Ability to walk, stand, sit, bend, climb, reach, and perform repetitive hand and wrist movements; ability to work in limited spaces and move between hotel functions in a timely manner.
- Ability to meet the role's communication and sensory demands, including talking, listening, hearing, and visual observation.
- Regular attendance and ability to work varying schedules based on hotel business needs; attendance at scheduled training sessions and meetings is required.
- Maintain a neat, clean, and well-groomed appearance according to hotel standards.
Nice To Haves
- Prior hotel experience preferred.
Responsibilities
- Clean public, storage, and administrative areas, including rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
- Stock the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
- Answer guest inquiries and requests; deliver supplies and service items to guestrooms as requested.
- Dust and polish furniture and fixtures, polish metalwork, and vacuum floors.
- Participate in the guest-room Deep Cleaning program and perform deep-cleaning tasks and special projects, such as mattress flipping and furniture moves.
- Assist with carpet cleaning and extraction.
- Strip rooms for Room Attendants after checkout and collect soiled linens for laundering.
- Receive and store linen supplies in appropriate locations and bring additional items to guestrooms for Room Attendants.
- Remove and dispose of trash.
- Clean outside areas, including the porte cochere and other arrival areas.
- Keep staff break areas and administrative offices clean and well maintained.
- Assist with guest inquiries and follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, and injuries.
- Perform other reasonable duties as requested by direct or indirect supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
