House Attendant ("Asistente y Atencion en area de Limpieza:)

Azul Hospitality•Phoenix, AZ

3d•Onsite

About The Position

The House Attendant ensures that hotel public areas are clean and maintained according to hotel standards. The role performs general cleaning and related support duties in public, storage, and administrative areas, and assists room attendants with guest-room supplies, linens, room preparation, and deep-cleaning projects. The attendant also responds to guest inquiries, reports maintenance and safety concerns, and follows company and hotel safety and security policies. The position is based at AC Element Phoenix City North in Phoenix, Arizona. The work is primarily indoors in a moderate, hotel-controlled environment. Schedules may vary to meet hotel business needs, and attendance at scheduled training sessions and meetings is required. Staff must maintain the appearance required by Azul Hospitality grooming and uniform standards and comply with hotel rules and regulations.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to work effectively with internal and external customers, using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
Ability to walk, stand, sit, bend, climb, perform repetitive motions, and maneuver between work functions and hotel departments.
Ability to grasp, write, and use fingers, wrists, and hands for picking, pinching, typing, and other substantial movements.
Ability to communicate with staff, guests, and supervisors, including talking and hearing continuously during work.
Ability to use near and color vision and depth perception and to observe product quality and detect signs of emergency situations.
Ability to maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards.
Regular attendance; schedules may vary according to hotel business needs.

Nice To Haves

Prior hotel experience.

Responsibilities

Clean public, storage, and administrative areas, including rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and the fitness center.
Stock the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
Answer guest questions and requests, assist with guest inquiries, and deliver supplies and service items to guestrooms as requested.
Dust furniture and fixtures; polish metalwork and furniture; vacuum floors; and remove and dispose of trash.
Participate in the guest-room deep-cleaning program and perform deep-cleaning tasks and special projects, such as flipping mattresses and moving furniture.
Assist with carpet cleaning and extraction.
Strip rooms for room attendants after checkout and collect soiled linens for laundering.
Receive and store linen supplies in appropriate locations and bring room attendants additional items needed for guestrooms.
Clean exterior areas, including the porte cochere and other arrival areas.
Keep staff break areas and administrative offices clean and well maintained.
Follow company safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties assigned by managers and supervisors.
Attend scheduled training sessions and meetings and maintain regular attendance.