House Attendant/Housekeeper

Tidewater Inn • Easton, MD

27d

About The Position

The Tidewater Inn is seeking a House Attendant/Housekeeper responsible for maintaining the cleanliness of guest rooms under the supervision of the Housekeeping Supervisor. This is a variable, non-exempt hourly position that includes days, nights, weekends, and holidays. The role also involves responding to guest and departmental requests, supporting guest service, maintaining hotel standards, and following safety, security, and company procedures.

Requirements

• Communication proficiency.
• Flexibility.
• Teamwork orientation.
• Organization.
• Ability to multitask.
• Ability to lift up to 25 pounds.

Responsibilities

• Respond promptly to requests from guests and other departments.
• Load carts with supplies such as linens, terry, and cleaners, and move them to the required area.
• Enter guest rooms by following proper procedures.
• Clean rooms to standards set by the Supervisor or Hotel.
• Replace used guest-room amenities unless otherwise specified.
• Provide clean linens and towels in exchange for dirty ones.
• Hang or fold towels, make beds, and ensure bathrooms are exceptionally clean.
• Remove room-service dishes, dirty linen, and trash.
• Check room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings, wipe down walls, and remove marks when possible.
• Perform floor-care duties in hallways and guest rooms, including vacuuming carpets.
• Follow all safety, security, and company procedures and policies.
• Keep the uniform clean and maintain a professional appearance.
• Keep proprietary information confidential.
• Welcome and acknowledge guests in accordance with company standards.
• Immediately report safety hazards, injuries, maintenance problems, or accidents to the supervisor.
• Anticipate guests’ service needs and provide assistance proactively.
• Assist guests with special needs.
• Show appreciation to guests and thank them for their visits.
• Use professional language when communicating with guests and others.
• Support co-workers in achieving common goals.
• Maintain quality standards and expectations.
• Perform other duties as assigned.

Benefits

• Employee discount.
• Employee meals.
• Employee events.
• 401(k) and Roth plans.
• 401(k) match up to 3% after one year.
• Maryland sick leave.
• Medical, dental, and vision benefits.
• Six paid holidays.
• PTO after one year for eligible full-time employees averaging 30 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed