Hourly Service Manager

Candeo•Johnston, IA

27d•Hybrid

About The Position

CANDEO is seeking a dedicated and experienced Hourly Service Manager to oversee and coordinate client services. The role supports high-quality service delivery by maintaining appropriate staffing, recruiting, training, and disciplining staff. The manager also maintains service plans and relationships with clients’ families. The position involves significant administrative work and a large caseload. The manager oversees day-to-day client-service operations, develops and assesses support plans, supports community inclusion, and coordinates staff training and professional development. The role requires compliance with applicable regulations and advocacy for clients’ safe, respected, and valued participation in the community. The work takes place in clients’ homes and in community settings, including medical providers, retail stores, and indoor and outdoor recreation locations. Travel occurs during scheduled work hours in all types of weather, including inclement weather. Approved mileage and expenses are reimbursed. The role has physical demands that include bending, sitting, standing, twisting, reaching, driving, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, smelling, and lifting and carrying items, including groceries and supplies, as well as providing physical assistance to clients as indicated in their Individual Support Plans. CANDEO describes its environment as supportive, collaborative, and learning-based, with approachable leadership. The organization prohibits discrimination and harassment and provides equal employment opportunities in accordance with applicable laws and regulations.

Requirements

Associate’s degree in Human Services, Rehabilitation, Education, Business, Psychology, or a related field, or a relevant combination of education and experience.
One year of supervisory experience.
One year of experience working with people with intellectual disabilities, brain injury, and/or mental health disability.
Valid Class C Iowa Driver’s License.
Proof of State of Iowa automobile insurance coverage.
Effective interpersonal skills to communicate, interact, and build relationships with clients, staff, guardians, and other stakeholders.
Leadership skills to guide and motivate a team and support high-quality service delivery.
Conflict-resolution skills, including the ability to negotiate and handle conflicts.
Flexibility to adapt to changing organizational needs and priorities.
Professionalism in interactions and engagements.
Strong organizational skills to manage multiple tasks and responsibilities.
Ability to promote teamwork and a collaborative work environment.
Cultural awareness and responsiveness when supporting staff and clients.

Nice To Haves

Working knowledge of person-centered planning and person-centered supports.

Responsibilities

Oversee and supervise the day-to-day operations of client services.
Maintain appropriate staffing levels and recruit, train, and discipline staff.
Develop, monitor, and assess client support plans.
Facilitate community inclusion and support the development of client support networks.
Promote professional relations and teamwork among staff.
Coordinate and lead competency-based direct support staff training and professional development activities.
Ensure compliance with federal, state, and local rules and regulations.
Advocate for and with clients for services and opportunities that promote safe, respected, and valued membership in the community.
Maintain professionalism and participate in ongoing self-development and professional development activities.
Maintain service plans and relationships with clients’ families.