Hourly Manager
About The Position
Hourly Managers (also referred to as Shift Managers) help ensure each shift runs smoothly. The role includes training new associates, modeling calm and professional behavior, opening and closing the store, maintaining high product standards, and providing exceptional customer service. This is a hands-on position working up front with guests and staff rather than in an office. Managers are expected to lead by example, uphold operational standards in a fast-paced environment, and support team development through coaching and feedback. The position requires full-time availability, including late nights, weekends, and some holidays.
Requirements
- Must be at least 18 years of age.
- At least 6 months of proven management experience in food service or a leadership role in a related industry.
- Must be able to physically work all shifts in a hands-on role serving guests and staff.
- Must be friendly, enthusiastic, and energetic.
- Must have reliable transportation to and from work.
- Must be able to work full-time with open availability, including late nights, weekends, and some holidays.
- High school diploma or equivalent required.
- Solid employment track record with positive references.
- Must be able to stand and walk constantly.
- Must occasionally push, pull, lift, or carry up to 55 pounds independently and safely.
- Must occasionally ascend or descend ladders, stairs, ramps, and similar structures.
- Must constantly use a computer, point-of-sale register, and found equipment.
- Must frequently flex or rotate the wrist and spine.
- Must constantly reach, turn, and perform precision work around the fountain area.
- Must constantly talk and exchange ideas verbally.
- Must have constant clarity of vision at near and/or far distances.
- Must be able to work outside in various weather conditions.
Responsibilities
- Ensure each shift runs smoothly.
- Train new associates.
- Model calm behavior at all times.
- Open and close the store.
- Ensure products meet high standards.
- Provide exceptional customer service.
- Work hands-on with guests and staff across shifts.
- Lead by example and uphold high operational standards in a fast-paced environment.
- Help team members grow through ongoing coaching and feedback.
Benefits
- Competitive pay
- Quarterly bonus opportunities
- Paid vacation that increases with length of employment
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) options
- Flexible scheduling
- Closed on Thanksgiving, Christmas Eve, Christmas, and New Year's Eve; closes early on Thanksgiving Eve
- Opportunities to grow with the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
