Hourly Manager
About The Position
Hourly Managers (Shift Managers) ensure each shift runs smoothly while providing exceptional customer service and maintaining the highest product standards. This is a hands-on role that includes working up front with guests and staff, training and coaching associates, modeling calm and professional behavior, and opening and closing the store. Managers uphold high operating standards in a fast-paced environment and help their teams grow through ongoing feedback. The position offers a clean, family-friendly workplace without fryers or grills, flexible scheduling of 30–40 hours per week, competitive pay with quarterly bonus opportunities, paid vacation that increases with tenure, health, dental, and vision insurance, and 401(k) options. The company also notes opportunities for growth as it opens additional stores.
Requirements
- Must be at least 18 years old.
- At least 6 months of proven management experience in food service or a leadership role in a related industry.
- Must be able to physically work all shifts up front with guests and staff.
- Friendly, enthusiastic, and energetic demeanor.
- Ability to lead by example and uphold high operating standards in a fast-paced environment.
- Ability to coach and provide feedback to help team members grow.
- Reliable transportation to and from work.
- Must be able to work full-time with open availability, including late nights, weekends, and some holidays.
- High school diploma or equivalent required.
- Solid employment track record with positive references.
- Able to stand and walk constantly.
- Able to occasionally push, pull, lift, or carry up to 55 pounds independently and safely.
- Able to occasionally ascend or descend ladders, stairs, ramps, and similar structures.
- Able to use a computer, point-of-sale register, and other listed equipment constantly.
- Able to frequently and continually flex or rotate the wrist and spine intermittently.
- Able to constantly reach, turn, and perform precision work around the fountain area.
- Able to constantly communicate verbally and exchange ideas.
- Constant clarity of vision at near and/or far distances.
- Ability to work outside in various weather conditions.
Responsibilities
- Ensure each shift runs smoothly.
- Train new associates and help team members develop through ongoing coaching and feedback.
- Work hands-on up front with guests and staff throughout shifts.
- Open and close the store.
- Model calm behavior and lead by example.
- Maintain high operating standards in a fast-paced environment.
- Ensure products meet high standards and provide exceptional customer service.
Benefits
- Competitive pay
- Quarterly bonus opportunities
- Paid vacation that increases with length of employment
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) options
- Flexible scheduling
- Closed on Thanksgiving, Christmas Eve, Christmas, and New Year's Eve; closes early on Thanksgiving Eve
- Opportunities to grow with the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
