Hourly Manager
About The Position
Hourly Managers (Shift Managers) help ensure each shift runs smoothly. The role involves training new associates, setting a calm example, opening and closing the store, maintaining high product standards, and providing exceptional customer service. It is a hands-on position that requires working up front with guests and staff across shifts in a fast-paced environment. Managers coach and provide feedback to help their teams grow. Andy's Frozen Custard describes its environment as clean, family-friendly, and fun, with no grills or fryers. The company offers flexible scheduling of 30–40 hours per week, competitive pay with quarterly bonus opportunities, paid vacation that increases with length of employment, health, dental, and vision insurance, and 401(k) options. The company also notes that stores are closed on Thanksgiving, Christmas Eve, Christmas, and New Year's Eve, and close early on Thanksgiving Eve. Further company growth may provide opportunities to advance.
Requirements
- Must be at least 18 years of age.
- At least 6 months of proven management experience in food service or a leadership role in a related industry.
- Must be able to physically work all shifts in a hands-on, guest- and staff-facing role.
- Friendly, enthusiastic, and energetic.
- Able to lead by example and uphold high operational standards in a fast-paced environment.
- Able to coach and provide feedback to help the team grow.
- Reliable transportation to and from work.
- Must be able to work full-time with open availability, including late nights, weekends, and some holidays.
- High school diploma or equivalent required.
- Solid employment track record with positive references.
- Able to stand and walk constantly.
- Able to occasionally push, pull, lift, or carry up to 55 pounds independently and safely.
- Able to occasionally ascend or descend ladders, stairs, ramps, and similar structures.
- Able to use a computer, point-of-sale register, and found equipment constantly.
- Able to frequently and continually flex or rotate the wrist and spine intermittently.
- Able to reach, turn, and perform precision work around the fountain area constantly.
- Able to speak and exchange ideas constantly.
- Clear near and/or far vision.
- Able to work outside in various weather conditions.
Responsibilities
- Ensure each shift runs smoothly.
- Train new associates.
- Remain calm and set a positive example.
- Open and close the store.
- Ensure products meet high standards.
- Provide exceptional customer service.
- Work hands-on up front with guests and staff across shifts.
- Uphold high operational standards in a fast-paced environment.
- Coach team members and provide ongoing feedback to support their growth.
Benefits
- Competitive pay
- Quarterly bonus opportunities
- Paid vacation that increases with length of employment
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) options
- Flexible scheduling
- Company holidays and early closure on Thanksgiving Eve
- Opportunities to grow with the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
