Hourly/Commission Sales

Farmers Home Furniture•Shelbyville, TN

About The Position

Performs work associated with helping customers select and purchase merchandise to achieve and maintain established sales goals. Provides guidance on home furnishings and customer service, supports sales execution and store merchandising, manages customer records and sales documentation, and assists with pickup, delivery, credit applications, and customer concerns. The role also follows company sales-floor and service standards and promotes the company’s H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment and tools requiring complex and rapid adjustments.
Ability to use a wide range of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity amid changing duties.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and sometimes lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require the ability to distinguish colors or shades, sounds, depth, and visual cues, and to communicate orally.
May be exposed to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintains sales quotas established in weekly, monthly, and annual store goals.
Advises customers on the quality, style, and value of home furnishings and helps them select appropriate merchandise.
Develops expertise in customer experience and sales execution to meet customer needs.
Verifies prices and item details on sales orders and calculates applicable discounts.
Prepares or places merchandise tags, including tags for sales promotions.
Sets up advertising displays, arranges merchandise to promote sales, and stocks sales areas.
Loads customer pickups as needed and obtains customer signatures on pickup receipts.
Attempts to resolve customer complaints about damaged or incorrect deliveries.
Makes sales prospecting calls using telemarketing techniques and maintains accurate customer records and activity in the CRM system.
Handles customer inquiries in person and by telephone.
Attends scheduled sales meetings.
Inspects and maintains the assigned sales area for cleanliness and orderliness.
Assists customers with credit applications and answers questions about company or store policies and procedures.
Arranges and documents delivery or pickup times with customers.
Sends thank-you notes to customers.
Keeps sales records and processes, distributes, files, and maintains documentation and reports as appropriate.
Operates a computer, calculator, copy machine, telephone, and other equipment as needed.
Follows Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards, and engages customers through the S.W.I.N.G. program.
Enters customer service issues in PQA as assigned.
Upholds and promotes the company’s H.O.M.E. values.
Assists in other store departments and performs other related duties as required.