Hourly/Commission Sales

Farmers Home Furniture•Claxton, GA

About The Position

The Hourly/Commission Sales position assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role provides advice on the quality, style, and value of home furnishings and develops expertise in customer experience and sales execution. It also supports sales operations through order processing, merchandise presentation, customer follow-up, and recordkeeping. The position maintains an assigned sales area, follows store standards, responds to customer inquiries and issues, and may assist in other store departments. It upholds and promotes the company’s H.O.M.E. values and follows the Farmers Sales Floor Standards and S.W.I.N.G. customer-engagement program.

Requirements

High school diploma or GED required.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and relate findings to established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise some independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in situations involving varied duties and frequent change.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require the ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.

Responsibilities

Maintain sales quotas established in weekly, monthly, and annual store goals.
Advise customers on merchandise quality, style, and value and help them select appropriate items.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure items are accurately listed on sales orders.
Calculate applicable sales discounts when preparing sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise to promote sales; stock sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints about damaged or incorrect deliveries.
Make telephone prospecting calls using telemarketing techniques and maintain accurate CRM records and activity.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain assigned sales areas for cleanliness and orderliness; clean shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange and document delivery or pickup times with customers.
Compose and send customer thank-you notes.
Keep sales records.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports as appropriate.
Operate a personal computer, calculator, copy machine, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments as required.
Perform other related duties as required.