Hourly/Commission Sales

Farmers Home Furniture•Inman, SC

About The Position

This position assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role provides guidance on home furnishings merchandise, supports the customer experience and sales process, maintains sales and customer records, and helps keep the sales area organized and ready for customers. The position may also assist in other store departments as needed.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or an equivalent combination of training, experience, and education.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance and assistance on applying procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use varied reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity across changing duties.
Ability to exert moderate physical effort, including some climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain sales quotas established in weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings merchandise and help them select appropriate items.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure each item is accounted for on sales orders.
Calculate discounts when preparing sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise to promote sales; stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make sales prospecting calls using telemarketing techniques and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange and document delivery or pickup times with customers.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports, and take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit.
Assist in other store departments and perform other related duties as required.