Hourly/Commission Sales

Farmers Home Furniture•New Tazewell, TN

About The Position

This position assists customers in selecting and purchasing home furnishings merchandise to achieve and maintain established sales goals. The role advises customers on merchandise quality, style, and value; supports the customer experience and sales execution; maintains sales records and customer information in the CRM system; and helps keep the assigned sales area clean, orderly, and ready for customers. The position also supports merchandising, customer pickups and deliveries, credit applications, and customer service issues. Employees may assist other store departments and perform related duties as required. Farmers Furniture is an Equal Opportunity Employer committed to maintaining an environment free of harassment and discrimination. The Company provides reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations.

Requirements

High school diploma or GED required.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and relate analyses to established standards.
Ability to provide guidance, assistance, or interpretation about procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity while carrying out varied duties in changing situations.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to perform essential functions in conditions that may involve dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintains an acceptable sales quota in accordance with weekly, monthly, and annual store goals.
Advises customers on the quality, style, or value of home furnishings merchandise and helps them select appropriate items.
Develops expertise in customer experience and sales execution to meet customer needs.
Verifies prices and ensures each item is accounted for on sales orders; calculates applicable discounts when preparing sales write-ups.
Prepares or places merchandise tags, including tags for sales promotions.
Sets up advertising displays and arranges merchandise to promote sales; stocks shelves, counters, tables, and other sales areas.
Loads customer pickups as needed and obtains customer signatures on pickup receipts.
Attempts to resolve customer complaints about damaged or incorrect deliveries.
Makes sales prospecting calls using telemarketing techniques and maintains accurate customer and activity records in the CRM system.
Handles customer inquiries in person and by telephone.
Attends scheduled sales meetings.
Inspects and maintains the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assists customers with credit applications and answers questions about company or store policies and procedures.
Arranges delivery or pickup times with customers and documents them appropriately.
Composes and sends customer thank-you notes.
Keeps sales records.
Reviews and processes documentation and reports, responds to or distributes them, forwards or files them, maintains records, and takes other appropriate action.
Operates a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follows Display Standards, Customer Service Counter Standards, and Telephone Standards.
Complies with Farmers Sales Floor Standards and actively engages customers through the S.W.I.N.G. program.
Enters assigned customer service issues in PQA.
Upholds and promotes H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit.
Assists in other store departments as required and performs other related duties.