Hourly/Commission Sales

Farmers Home Furniture•Monticello, KY

About The Position

This position assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings, develops expertise in customer experience and sales execution, and supports sales through customer service, merchandising, order preparation, prospecting, and recordkeeping. It also helps customers with credit applications, delivery or pickup arrangements, and questions or complaints. The employee maintains assigned sales areas and follows company display, customer service, telephone, and sales-floor standards while promoting Farmers Furniture’s H.O.M.E. values and S.W.I.N.G. program.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and compare it with established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Verbal ability to use a wide variety of reference and descriptive information.
Mathematical ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and use independent judgment in semi-routine standardized work.
Ability to exercise judgment, decisiveness, and creativity in situations involving varied duties and frequent change.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and some lifting, carrying, pushing, or pulling of objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain sales quotas established in weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings and help them select appropriate merchandise.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and items on sales orders, and calculate applicable sales discounts.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange or stock merchandise in sales areas to promote sales.
Load customer pickups as needed and obtain customer signatures on receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make telephone sales prospecting calls using telemarketing techniques and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain assigned sales areas for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document them appropriately.
Compose and send thank-you notes to customers.
Maintain sales records.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports, as appropriate.
Operate a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter customer service issues in PQA as assigned.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments as required and perform other related duties.