Hourly/Commission Sales

Farmers Home Furniture•Lawrenceville, GA

About The Position

This role assists customers in selecting and purchasing home furnishings merchandise while working to meet established sales goals. The position provides guidance on merchandise quality, style, and value; supports sales transactions and customer inquiries; maintains merchandise displays and the assigned sales area; and performs related sales, documentation, and customer-service tasks. The role also adheres to company sales-floor, display, customer-service, and telephone standards and promotes the company's S.W.I.N.G. program and H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and relate findings to established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine standardized work.
Ability to exercise judgment, decisiveness, and creativity in situations involving predefined duties and frequent change.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and sometimes lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive colors or shades of colors, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Meet sales quotas established in weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings and help them select appropriate merchandise.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure items are accounted for on sales orders.
Calculate sales discounts and prepare sales write-ups.
Prepare and place merchandise tags, particularly for sales promotions.
Set up advertising displays, arrange merchandise to promote sales, and stock sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints concerning damaged or incorrect deliveries.
Make sales prospecting calls using telemarketing techniques and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document them appropriately.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, and file documentation and reports, and take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards, and actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company's H.O.M.E. values.
Assist in other store departments and perform other related duties as required.