Hourly/Commission Sales

Farmers Home Furniture•Clinton, NC

9h•Onsite

About The Position

The purpose of this classification is to assist customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings, develops expertise in customer experience and sales execution, and supports sales operations through merchandising, customer service, recordkeeping, and coordination of pickups and deliveries. The position also involves maintaining sales and customer records, prospecting by telephone, processing sales documentation, helping customers with credit applications, and addressing customer concerns. Employees are expected to follow store and sales-floor standards, keep assigned areas orderly, participate in sales meetings, and uphold the company’s H.O.M.E. values. The role may assist other store departments as needed. The work may require moderate physical effort, including climbing, balancing, bending, kneeling, crouching, crawling, and handling objects weighing 12–50 pounds. Some duties may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and compare results with established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity while handling varied duties and frequent change.
Ability to perform moderate physical tasks, including some lifting, carrying, pushing, or pulling of objects weighing 12–50 pounds.
Ability to perceive colors or shades, sounds, depth, and visual cues or signals for some tasks.
Ability to communicate orally.

Responsibilities

Maintain an acceptable sales quota against weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings and help them select appropriate merchandise.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure all items are accounted for on sales orders.
Calculate discounts and prepare sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays, arrange merchandise to promote sales, and stock sales areas.
Load customer pickups as needed and obtain customer signatures on receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make telephone sales prospecting calls and maintain accurate customer records and activity in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the cleanliness and orderliness of assigned sales areas.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange and document delivery or pickup times with customers.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, and file documentation and reports as appropriate.
Operate a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter customer service issues in PQA as assigned.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments and perform other related duties as required.