the D - Hotel - Supervisor

Recruiting Team•Las Vegas, NV

About The Position

The Hotel Supervisor coordinates daily front-of-house operations, including bellmen and front desk agents. The role provides guest service by checking guests in and out, booking reservations, sharing information, arranging additional services, addressing guest needs and resolving problems. The supervisor works to maximize guest satisfaction and assists in ensuring maximum inventory is available.

Requirements

Communicate effectively with guests, team members, and management in written and verbal form.
Have basic math skills and computer literacy.
Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Have basic knowledge of Microsoft Office, Outlook, and the Internet.
Be able to work any day of the week and any shift, including weekends and holidays.
Establish and maintain effective working relationships with team members and guests.
Be at least 21 years of age.
Have a bachelor's degree or at least one year of professional experience in Hospitality.
Have two years of front desk experience.
Have the ability to climb, bend, reach, pull up to 35 pounds, walk, and stand for the duration of the shift.
Have manual dexterity to operate job-related equipment.
Have normal corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.

Nice To Haves

Bachelor's degree in Hospitality preferred.

Responsibilities

Practice, support, and promote Company Service Standards.
Coordinate daily front-of-house operations, including bellmen and front desk agents.
Assist agents with creating accurate reservations and checking guests in and out.
Provide information and additional services to guests, attend to their needs, and resolve problems.
Communicate with guests and multiple operational departments.
Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
Address guests by name and answer questions in a manner reflecting understanding of the department and property.
Identify guests with special needs to help protect company assets and provide the best guest service possible.
Observe and report unusual or suspicious behavior.
Assist as needed to ensure maximum inventory is available.