Circa - Hotel - Supervisor

Recruiting Team•Las Vegas, NV

About The Position

The Hotel Supervisor is directly responsible for the daily coordination of the front of the house, including bellmen and front desk agents. The role provides guest service while checking guests in and out, booking reservations, sharing information, and arranging additional services. The supervisor attends to guest needs, resolves problems, works to maximize guest satisfaction, and assists in maintaining maximum inventory availability.

Requirements

Ability to communicate effectively with guests, team members, and management in written and verbal form.
Basic math skills and computer literacy.
Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Basic knowledge of Microsoft Office, Outlook, and the Internet.
Ability to work any day of the week and any shift, including weekends and holidays.
Ability to establish and maintain effective working relationships with team members and guests.
Must be at least 21 years of age.
A bachelor's degree or at least one year of professional experience in hospitality.
Two years of front desk experience.

Nice To Haves

Bachelor's degree in Hospitality.

Responsibilities

Practice, support, and promote Company Service Standards.
Communicate with a diverse and demanding clientele and across multiple operational departments.
Assist agents with creating accurate reservations and checking guests in and out.
Maintain a high level of attention to detail, urgency, and accommodation.
Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
Address guests by name and answer questions in a manner that reflects understanding of the department and property.
Identify guests with special needs to help protect company assets and provide the best possible guest service.
Observe and report unusual or suspicious behavior.
Coordinate front-of-house activities, including bellmen and front desk agents.
Attend to guest needs, resolve guest problems, and help ensure maximum guest satisfaction.
Assist as needed to ensure maximum inventory is available.